Assistant Team Leader (Superannuation Administration)
Location: Wollongong
Oversee and support team members through the daily allocation of work performed. Work across the business to provide guidance, information and training to build capabilities, including via colleague induction, multi‐skilling and on‐the‐job support. Provide day‐to‐day support to the Team Leader, and deputise during periods of absence.
Job Specification
* Work closely with the team to communicate work priorities and expectations; undertake troubleshooting and introduce/recommend strategies to reduce backlogs and optimise team performance; facilitate activity debriefs to share lessons learned.
* Collect and collate a diverse range of management information/data to monitor team performance against the Service Level Agreement (SLA) and other agreed indicators including Data Quality; produce standard and ad‐hoc management reports for proactive discussion with the Team Leader.
* Monitor and understand error trends and collaborate with the Team Leader so comprehensive information can be provided during feedback sessions.
* Where required, participate in and/or coordinate the testing of new systems and system enhancements to assess the impact on existing business processes; take appropriate action to update business processes and communicate any changes to the team.
* Oversee the work undertaken to deal with any incidents, Data Quality exception remediation, and complaints, ensuring the effective execution of the required activities in accordance with relevant service standards.
* Provide advice and support to the team regarding complex and escalated cases.
* Perform administrative tasks as deemed appropriate and reasonable, in consultation with the Team Leader.
* Contribute to the identification, assessment and treatment of operational risks, and work effectively with auditors, taking appropriate action to improve controls.
Skills Required
* Diploma of Financial Services (Superannuation) desirable, and/or relevant industry experience.
* RG146 qualified or aptitude and willingness to complete certification; maintenance of SuperCPD points once RG146 qualified.
* Demonstrated relevant experience in the superannuation, banking and finance, insurance or similar industry.
* Leadership experience, at a minimum in a support role or within a project team, desired.
* Experience and proficiency in using administration platforms, online information systems, external portals and other applications such as Microsoft Office.
* Demonstrated knowledge and understanding of legislation relevant to the superannuation industry.
What You Will Get in Return
* A genuinely unique opportunity to be part of an expanding large global business.
* Competitive remuneration commensurate with skills and experience.
* Training and development opportunities.
This role is covered by the Enterprise Agreement, which sets out pay rates and conditions.
We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio‐economic, responsibilities for dependants, physical or mental disability. Any hiring decision is made on the basis of skills, qualifications and experiences.
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