Greatthingsstart here
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
About the Opportunity
An exciting opportunity has become available for a Front Office Receptionist to join our team and welcome guests with a warm and friendly smile. In this service driven role, you will be the face and first point of contact for guests at RACV Noosa Resort. You will be on your feet, interacting with guests in a professional manner, to deliver exceptional customer service and a great experience. You will be motivated and hardworking with a "can do attitude", which will help you thrive in the role.
This could be just the right role for you? Responsibilities
* Guest check-in and check-outs and accommodation reservations for leisure travellers and conference groups
* Process payments & maintain records
* Answer incoming calls, general enquiries & assist guests with their requests
* Provide information to guests about accommodation, rates and amenities
* Cross sell & upsell products & services
* Communicate & collaborate with other departments such as food & beverage, concierge, housekeeping, maintenance & spa
This is a permanent part-time role with a minimum of 12 contracted hours per week. Additional shifts may be offered based on operational needs. Flexibility to work both AM and PM shifts will be highly regarded.
Shift times include:
* 6:00am – 2:00pm
* 2:00pm – 10:00pm
What you'll need to be successful
* Experience in front office reception in a 4-5 star hotel/resort environment
* Experience in PMS, Opera preferred
* A professional face-to-face and telephone manner, active listening, strong interpersonal and verbal & written communication skills
* Attention to detail, ability to problem solve, be organised and possess efficient time management skills
* Be friendly, confident, self‐motivated and enthusiastic with a positive attitude
* Work well under pressure, in a team environment and with diverse groups of people
* Excellent personal presentation
We are Offering
* Salary + Super + Penalties for evenings, weekends & public holidays
* Discounts on RACV products & resorts
* Employee of the month awards & recognition
* Uniform
* Complimentary parking
The RACV difference
Be part of a team who cares. Back your ambition and find a new career with RACV.
#J-18808-Ljbffr