Join the change. Electrify your future! We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving toward a sustainable future through electrification and investing in renewable energy – and we'd like you to join us. Whether you're on‐site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a passionate team that values inclusivity, respect, and learning, and we'll support you every step of the way to build a cleaner energy future.
About The Role
The Credit and Affordability team is looking for a Credit Functional Analyst based in Melbourne. As a Credit Functional Analyst you will own and govern the consumer collections strategy and dunning framework, ensuring process integrity, compliance, and effective execution across the portfolio. You will also drive debt and revenue performance through targeted strategies, including remediation of 90+ aged balances, proactive monitoring of metrics, and delivery of regulatory and functional changes. You will manage process exceptions, keep the system future‐fit, and maintain operational hygiene.
What You'll Be Doing
* Execute performance strategies across the portfolio to improve debt and revenue performance.
* Develop and implement an action plan for 90+ aged balances and top debtors remediation across PMF segments.
* Proactively monitor, investigate, and analyse debt performance reports, metrics, forecasts, and trends on a daily and weekly basis.
* Interpret, document, and deliver regulatory/functional changes that may impact data, system, or process in a timely manner.
* Implement debt performance initiatives that positively impact the debt book and customer experience.
What You'll Bring
* Process knowledge in credit management and collections, particularly within the energy industry.
* Understanding of dunning process and collection strategies.
* Ability to analyse processes, recommend solutions, and drive the solution to completion.
* Clear understanding of ERP platforms; an advantage if you have prior exposure to Salesforce, SAP ISU/CRM.
* Strong analytical and reporting skills with a focus on detail; an advantage if you know SQL.
* High quality written and verbal communication.
* Proven experience as a business/operational analyst in similar or related businesses.
Benefits
* Flexible working options, including hybrid work.
* Discounts on energy, telcos, and solar plans.
* Participation in Energise – our reward & recognition program.
* 20 weeks of paid parental leave for the primary carer.
* Additional week of recharge leave per year.
* Active role in our diversity & inclusion initiatives.
* Novated leasing and electric vehicle subscriptions.
* Study assistance, share purchase plan, and insurance deals.
* Benefits may change over time and vary based on role type and location.
Inclusion at AGL
At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. We are dedicated to maintaining a diverse workforce and encourage applicants to share their lived experiences. We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers.
Additional Information
AGL is proud to be a WORK180 Endorsed Employer for All Women. Our pre‐employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary. The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy. AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team.
Location
Docklands VIC 3008
Job Family Group
Credit
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