OverviewJoin to apply for the Customer Communications Manager role at MyState Bank.
This role supports the merger with Auswide Bank, uniting over 120 years of experience and expanding across Australia's East Coast, with opportunities to modernise systems, simplify customer experiences, and create a stronger, more innovative organisation.About The RoleAs Customer Communications Manager, you'll be at the centre of MyState Bank's communications strategy, championing transformation to digital-first, omni-channel communications that are clear, consistent, compliant, and customer-focused.ResponsibilitiesInfluence the customer experience across every touchpoint, from onboarding to crisis communicationsModernise workflows, templates, and governanceChampion plain language and deliver content that builds trust and strengthens brand voiceCollaborate with Marketing, Product, Technology, Operations and Data teams to deliver impactful, human messaging that supports our customers and elevates our brandChampion digital-first communications, reducing reliance on print and driving digital adoptionDevelop and deliver communications strategies for product launches, service changes, regulatory updatesManage and execute customer facing communications for critical service moments, including outages, onboarding, and change initiative projectsBuild and maintain governance frameworks, templates, workflows, and content style guides for consistency and complianceCraft UX copy for digital experiences, website updates, and lifecycle journeysPartner with vendors, project teams, and stakeholders to deliver seamless communicationsTranslate complex content into transparent, accessible messaging that meets regulatory and brand standardsWhat You'll BringA degree in Communications, PR, Marketing, or related discipline5+ years' experience in communications or content, ideally within financial servicesProven ability to develop and deliver communication strategies that drive engagementExpertise in writing, editing content across a range of channels and formatsExperience leading or contributing to the digital transformation of customer communicationsStrong stakeholder engagement and project management skillsYou'll Thrive Here If YouHave a passion for simplifying experiencesLove working cross-functionally to solve problems and deliver resultsEmbrace change and see transformation as opportunityAre detail-driven, curious, and obsessed with customer needsWhat We OfferA role where your impact is visible and valuedA supportive culture that encourages innovation and creativityThe chance to lead meaningful change as we build a future-focused organisationApplications close Sunday 12 October 2025.If you're ready to elevate customer communications and champion digital transformation, apply now to join a bank where your contribution matters.Employment with MyState is subject to background checks including Bankruptcy, Police, and Credit checks to verify your suitability to work in the finance sector.
We are an equal opportunity employer, committed to creating an inclusive work environment where everyone is valued.
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