Software Support and Training Role with a Leading Tech/Data Company Toowoomba Based Opportunity Competitive Salary and Job Security Our client is a leading software company in the Toowoomba region that has been servicing rural Australia for over 30 years. They are seeking a Software Specialist to join their Technical Support & Training team. This position will see you providing IT assistance and software training to current and prospective clients. Reporting to the company directors, you will be responsible for a wide range of IT functions including:
Assisting clients on the best use of the software by answering operational questions on set-up and providing ongoing software and technical support;Delivering online and in-person training for both individual and small groups; Developing content for support resources including videos, user help system and internal wiki articles; Meeting with potential clients via presentations and demonstrations; Keeping the client information and support log up to date in the CMS system; Participating in the testing of new software releases; and Contributing to online marketing activities and promotions. To be successful
in the role, you will ideally have:
A knowledge and appreciation for the Agricultural sector; Some basic bookkeeping and bookkeeping software knowledge (you will not actually be doing bookkeeping rather, you will be talking about bookkeeping/accounting software to your clients); A Certificate IV in Training and Assessment will be highly regarded, but is not essential; Good, general computer skills; Excellent communication and problem-solving skills; and High levels of motivation, integrity and ethical practice (as you will be dealing with people's sensitive financial information). You will be in a professional environment with an organisation that will provide extensive training and support for you to achieve your full potential in this position. This business provides a supportive environment for its staff and has a track record of longevity for those who provide loyalty and performance for the business.
- If this opportunity is of interest, please click "Apply" to submit your resume and cover letter to JP Smith Recruitment & HR.For any enquiries, please call Jamie Smith on 07 4659 7400 quoting reference number 3403781.