About Dragonfly
Dragonfly stands for a different way of doing e-commerce delivery in Australia. Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.
About the Role
This role is the hands‐on Warehouse Support team member for our new delivery hub in Braeside. The position supports the flow of packages in and out of the site, prepares daily loads, coordinates with delivery partners and drivers, and jumps in where needed to keep everything moving efficiently.
Schedule: Monday – Friday, 8:00AM – 12:00PM
Key Responsibilities
* Support daily delivery operations by preparing reports and assisting with package tracking and processing.
* Handle incoming and outgoing packages, including returns, to ensure the efficient flow of goods.
* Work closely with drivers and delivery partners to coordinate loadout and resolve any delivery issues quickly.
* Liaise with the call centre to assist with customer updates or queries, providing on‐the‐ground support and occasionally contacting customers directly via phone or email.
* Partner with supervisors and team members to maintain smooth, day‐to‐day operations across the delivery centre.
* Jump in to assist with truck loading and unloading, ensuring packages are sorted and ready on time.
* Support the sortation team during peak times to meet delivery deadlines.
* Keep accurate records through data entry and escalate any issues or special cases to supervisors as needed.
* Maintain a clean, safe, and organised work area in line with health and safety standards.
Required Qualifications and Experience
* Experience in a warehouse position and in the transportation sector.
* Strong customer service and solutions‐focused mindset.
* Excellent communication skills.
* Proficiency in Microsoft Office suite and other relevant software.
* Ability to lift up to 20kg.
Why Join Dragonfly Shipping?
* Award rate + consistent and stable work.
* Supportive, team‐oriented environment.
* Genuine growth opportunities within a rapidly growing company.
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