What we offer:
* Tailored mentoring and genuine career progression opportunities
* A supportive and high-performing team culture
* Great staff discounts and lifestyle benefits across the Lancemore collection
* The opportunity to grow your leadership career within boutique luxury hospitality
About the Role
As Duty Manager, you will play a key leadership role in the daily operation of the hotel, ensuring exceptional guest experiences while supporting and developing a service-focused team.
This is a hands‐on role suited to someone who enjoys leading from the front, thrives during busy service periods, and naturally creates a warm and engaging atmosphere for both guests and colleagues.
Key Responsibilities
* Lead and support the day‐to‐day hotel operation to ensure seamless guest experiences
* Inspire and mentor the Front Office team through coaching, training and feedback
* Deliver personalised service that reflects the Crossley boutique experience
* Ensure consistency across hotel standards, procedures and guest interactions
* Manage guest feedback and resolve issues with professionalism and care
* Oversee hotel systems, reservations, cash handling and PMS procedures
* Support revenue performance through upselling and guest engagement opportunities
* Work across a rotating 24/7 roster including evenings, weekends and public holidays
About You
You are a natural host with strong leadership instincts and a passion for boutique hospitality.
You bring:
* Previous hotel Duty Manager or Front Office leadership experience
* A hands‐on leadership style with the ability to stay calm under pressure
* Confidence leading teams through fast‐paced service environments
* Exceptional communication and guest engagement skills
* A genuine passion for personalised luxury service
* Strong organisational skills and attention to detail
* A collaborative and positive approach that energises the team around you
* Commercial awareness and enthusiasm for driving results
Most importantly, you understand that modern luxury is about creating authentic and memorable experiences — not scripted service.
Please Note: Only applicants with valid working rights in Australia will be considered for this position.
If you are passionate about boutique hospitality and ready to take the next step in your leadership journey, we would love to hear from you.
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