Job Description of Support Executive in Sydney :
Technical Skills:
* Linux based application & server support/admin skills highly desirable
* Windows & Unix server background added advantage
* SQL & any one Shell Scripting Language (Pearl and/or Bash) is a must
* Control-M batch monitoring
* Experience in SWIFT Standards and messaging formats
* Familiarity with connectivity modes such as FileACt, FIN, MQ File transfers
* Appd & Splunk Monitoring
* Familiarity with Change/INC/Problem management practices and tools such as Remedy/ServiceNOW
* Familiarity in Agile methodologies including JIRA user story creation and Confluence documentation processes
Expert hands‐on experience on Alliance Messaging Hub (AMH), Swift Alliance Gateway (SAG) and Alliance WebPlatform (AWP) SWIFT product suites, back‐end infrastructure, and batch structure are essential
Expert knowledge of SWIFT payment processing especially MT101, MT103, MT202 & MT202 COV inward & outward message processing
Must-Have/Mandatory
* Good analytical & troubleshooting skills
* Ability to work under pressurized environments and in an extremely time-sensitive environment
* Good communication (Oral, Verbal & Written) skills
* Set of Technical skills mentioned above
* Self-driven, proactive team player
* Ability to troubleshoot and think outside the box to resolve rarely seen problems.
Good-to-Have/Desirable
* Relevant certifications
* ITIL/ production support background
* Interpersonal skills
* Tools like Control-M, ServiceNow, JIRA & Confluence
Key Responsibilities:
* Day to day production support AMH, SAG & AWP systems
* Technical troubleshooting including workflow behavior, system performance, user experience issues, interfaces (batch & Realtime), reporting, and overall environment issues
* Respond to queries from interfacing systems (both external and internal to Westpac), assist in resolving data, connectivity, and reconciliation issues
* Ensure the integrity of the Production environment is maintained and kept as priority over all
* Investigate and develop fixes for small bugs or functionality issues
* Incident management, Problem management, Availability & capacity management
* Change management Ensure that all change that is deployed into Production is tested and verified. Attend regular meetings to discuss the planning of deployments
* Resolution of major incidents in a time-sensitive environment
* Identify and automate manual tasks
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