End User Support Technician (Field Desktop)
Apply now Job no: WWREQ0034092
Employment type: Full Time
Location: Canberra, Brisbane, Adelaide
Categories: Service Desk & IT Support
About the Role
Our team at Qantas is looking for three End User Support Technician (Field Desktop) to support operations across Brisbane, Canberra, and Adelaide Airports. You'll be part of a dynamic team delivering high‐quality technical support to ensure seamless end‐user experiences, enhance productivity across the business, and provide our people with the tools, technology, and assistance they need to perform at their best.
We're seeking a proactive, self‐motivated, and curious individual who is eager to learn, grow, and expand their technical skills and knowledge. In this hands‐on, onsite role, you will provide hardware, software, and networking support within airport environments. No two days will be the same — you could be setting up desktop equipment one day and assisting with kiosk support or repairing a bag drop conveyor system the next.
This role will be based full‐time onsite at Brisbane, Canberra, and Adelaide Airports. Initially, the position will operate Monday to Friday; however, as this is a 24/7 operational environment with an on‐call component, applicants must hold a valid driver's licence and have access to their own vehicle. Domestic travel may also be required on an ad‐hoc basis to support various sites. While you'll be part of a broader support team, the role often involves working independently and remotely onsite.
Responsibilities will include:
* Troubleshoot hardware, software, and network issues, escalating more complex problems where required including (but not limited to) Windows 11, Office 365 Suite, AD, SCCM, Citrix, Basic Networking, Airport Peripherals/Technologies, MDM/Intune
* Provide enhanced incident support to end users following escalation from the Service Desk or other support teams.
* Deliver deskside and kiosk support services to end users.
* Create, review, and maintain knowledge articles and support documentation to assist team transactional activities and enable the Service Desk to effectively manage requests and incidents at FPOC.
What you'll bring to the table:
* Demonstrated experience of providing desktop/field services within an enterprise level organisation
* Sound knowledge across technologies including Active Directory, O365, SCCM, Citrix, Windows 10, and Azure Desktop.
* Experience working with Apple products and / or completed Microsoft or vendor-based courses.
* Experience in use of ITSM systems (ServiceNow highly desirable)
* Positive attitude, proactive, self‐motivated, and curious individual who is eager to learn, grow, and expand their technical skills and knowledge
* Strong customer service focus and professional communication skills
* An ability to work on site, 5 days per week with a 24/7 on‐call rotation
* Australian drivers' licence and reliable car (expenses to be claimed)
As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We're proud to be an Indigenous and Veteran‐friendly employer.
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