Description Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. The ServiceNow Consultant is a senior member of the ServiceNow Platform team, supporting ServiceNow capabilities and instances to deliver organisational and customer objectives under operational sustainment contracts. As a Specialist in the ServiceNow Platform and Product suite, the role leads improvement and remediation initiatives to gain maximum value from our investment in ServiceNow, analysing and translating business information and technical requirements into practical designs and proposing solutions to achieve complex business objectives.ResponsibilitiesDevelop, configure, test, and maintain ServiceNow components, integrations, workflows, and automation solutions aligned to business requirements, licence optimisation, and persona-based designs, while contributing to OCM, training, and documentation.Design and implement secure, reliable, and scalable ServiceNow solutions and integrations, ensuring cyber security compliance, platform availability, evergreen upgrades, and alignment with best‐practice development, deployment, and release standards.Collaborate with Product Architects, Platform Teams, Support Teams, vendors, SMEs, stakeholders, and technical resources to consolidate requirements, deliver fit‐for‐purpose solutions, and support self‐service, automation, and process improvement objectives.Provide hands‐on leadership, mentoring, and workload coordination across the Platform Team, supporting service levels, timelines, priority tasks, continuous improvement initiatives, and the organisation's low‐code/no‐code maturity.Develop operational reporting and analysis, identify process improvement opportunities, contribute to project delivery and roadmap objectives, and ensure high standards of documentation, compliance, and architectural deliverables across the team.QualificationsHighly skilled ITSM Specialist with ServiceNow Solution Architect, Developer, Technical Business Analyst, or System Administrator experience, combining business process analysis with strong ServiceNow technical capability to deliver customer‐driven sustainable solutions.Experienced in solving complex problems within customised ServiceNow environments using pragmatic, low‐code, and ServiceNow OOTB approaches, with accountability for secure, scalable, consistent, and repeatable end‐to‐end solution design.Works effectively in proactive and agile environments, including rapid prototyping and collaboration with process owners, while demonstrating strong judgement, prioritisation, decision‐making, and the ability to support critical issues and incidents.Holds or is willing to maintain relevant ServiceNow certifications, with Certified Technical Architect, Certified System Administrator, ITIL certification, and tertiary qualifications in computer information systems or related fields highly regarded.Demonstrated experience in ServiceNow administration, development, architecture, ITSM operations, stakeholder workshops, cyber security, automation and orchestration, enterprise systems, troubleshooting, documentation, project management, mentoring, communication, and delivering outcomes in complex environments.Requirements This role requires the successful applicant to be an Australian Citizen and hold a minimum NV‐1 level security clearance, with the ability to uplift to NV‐2.EEO Statement Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups. Leidos Australia provides a range of advocacy groups to support employees. All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.#J-18808-Ljbffr