An exciting full-time oppurtunity exists for a Duty Manger to take charge of the day to day operations at the Shepparton RSL Sub Branch Inc. The role is hands on, overseeing a passionate team and delivering exceptionally high service standards to our 11,000+ members and guests.
The role requires availability across 7 days a week, working a rotating roster with a combination of days, nights and weekends with a weekend off every 3 weeks.
What you'll be doing:
* Manage daily operations of the club, always ensuring a seamless member and guest experience.
* Ensure adherence to all Club policies, procedures, and legislative requirements.
* Provide exceptional customer service, proactively resolving guest issues and concerns.
* Lead, train and motivate staff to consistently deliver high standards of service, presentation & cleanliness.
* Monitor financial performance, including cash handling, daily reconciliations and inventory management.
* Plan and assist in the execution of Club events, promotions and operational initiatives.
* Monitor & report on key operational and financial performance indicators to support business growth.
* Champion a culture of continuous improvement and operational excellence.
What we are looking for:
* Minimum 2 years experience in a similar Duty Manager or senior hospitality management role.
* Strong leadership and team management skills, with the ability to motivate and inspire your team.
* Current Responsible Service of Alcohol (RSA) & Responsible Conduct of Gambling (RCG) certifications, TAB (Vic) accreditation and VGCCC Gaming Industry License.
* Excellent customer service skills and the ability to professionally resolve conflict and issues.
* Sound financial management and inventory control experience, working closely with our finance team.
* Solid understanding of hospitality industry regulations and compliance requirements, with a focus on VGCCC regulations and procedures.
* Strong communication, interpersonal and problem solving skills
* Flexibility to work across 7 days a week operation.
What we offer:
* Competitive salary and benefits package
* Opportunities for career progression and professional development
* Comprehensive training and ongoing support
* Staff Employee Assistance Program
* A focus on work life balance through flexible work arrangements
* A friendly, collaborative and inclusive team culture
About us:
Shepparton RSL Sub-Branch Inc is a community focused Club, the leading entertainment venue in the Goulburn Valley. Recently completing Stage 2 of our masterplan, the Shepparton RSL will be delivering the next stages of our redevelopment during 2026. With a strong membership base, we are proud of our standing within the local community, the most important being our dedication to our Veterans and their families. Having just opened our new Veterans Service facility and our supportive, engaging work environment where our people can thrive, a club that values teamwork and excellence.
If you're ready to take the next step in your hospitality career, send your resume and a brief cover letter outlining your relevant experience and why you're the right fit for this role.