Overview of our role
Step into a role where your insight, collaboration, and thoughtful approach will help transform how customers experience energy services. As a Senior Functional Analyst, you'll be a trusted partner within the Customer & Energy Solutions product line, ensuring platforms and systems not only run reliably and safely but also truly serve people in a seamless, intuitive way.
In this role, you'll join a passionate Customer Solutions value stream team, working on a modern technology stack powered by SAP C4C and CDC, enhanced through an exciting multiyear CX uplift transformation program.
You'll help bring to life a 360-degree customer view, enabling smarter decisions and more meaningful interactions, while continuously evolving the platforms to meet customers' changing expectations for simplicity, connection, and ease.
Culture & Benefits
What we do matters. Delivering safe and reliable energy makes a difference to people's lives across our country every single day. We are proud to keep Australia connected while preparing the nation for a renewable future. Our people are our energy source. We offer meaningful benefits and rewards, including being a certified family-friendly workplace designed to see you succeed in all areas of life:
* Jemena is among the first companies in Australia to be accredited as a Family Inclusive Workplace
* flexible work arrangements, empowered to work your way & agile + additional leave benefits!
* primary & secondary parental leave & well-being and family support benefits
* numerous career development pathways + yearly financial support to upskill
* annual bonuses + generous $$$ employee referral program
* empowering you within a fun, diverse and inclusive culture
* group benefits galore for all employees!
* genuine focus on work / life balance
* reproductive leave benefits
A little about you
* Experience with SAP Service & Sales Cloud (C4C) across design to deployment
* Strong grasp of customer service and sales processes with a solution-focused mindset
* Collaborates with teams and stakeholders to deliver SAP C4C-powered solutions
* Builds strong relationships and leads fit-gap analysis with clarity
* Troubleshoots integrations, manages users, and delivers technical solutions
* Experience (or interest) in SAP CDC support and configuration
Qualifications / certifications & Skills
* Tertiary qualifications in Business, IT, or a related field, with utilities experience valued
* Ensures solutions align with architecture principles and standards
* Experience contributing to CRM project delivery and BAU support environments
* Proficient in SAP C4C configuration, tools, and Cloud Applications Studio (OData, ABSL, UI)
* Strong knowledge of integrations across S/4HANA/ECC, CDC, and third-party platforms
We champion and value diversity in life and work experiences, as we know everyonebenefitsfrom broader diversity of thoughts in our problem solving, decision making and ability to innovate. We encourage applications from everyone, including First Nations people, veterans, people living with a disability and members of the LGBTIQA+ community. If you need adjustments during the recruitment process, please let us know.
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