Job Overview
Customer Banking Specialist – Kununurra Branch (Part time)
We are looking for a Customer Banking Specialist to join our Kununurra branch on a part‐time basis. Roster is predetermined and includes Monday to Friday, 9:00 am to 2:00 pm.
About the Role
In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of customer needs and the bank's offerings will enable you to refer customers to the appropriate specialist for their complex needs.
Responsibilities
* Build a personal connection with customers through meaningful conversations
* Help customers use in‐branch technology and digital banking options
* Ask about and respond to customers' transactional needs in the branch, ensuring they leave satisfied
* Complete Financial Health Checks to assess customers' financial needs and identify any changes
* Perform interviews and process applications for personal loans, credit cards and associated products
* Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
* Adhere to the bank's processes and procedures, including accurately reconciling transactions and reviewing customers' financial positions
* Engage with customers by participating in community events and fundraising activities
* Look out for the safety and wellbeing of your team
* Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement
Qualifications & Competencies
* Ability to ask the right questions and find the right solutions while acting with integrity and placing the customer at the centre of everything you do
* Passion for service excellence, comfortable working independently yet able to refer customers to specialist team members to better serve their needs
* Demonstrated ability to work in a busy, commercial and driven retail environment while seeing the big picture and providing holistic solutions
* Genuine passion for the customer and for doing the right thing to ensure customers' needs come first
Application
If this sounds like the role for you, we would love to hear from you. Please apply today. If you are already part of the Commonwealth Bank Group, including Bankwest or x15ventures, you must apply through Sidekick.
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Advertising End Date: 10/06/2026
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