Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you.
What is the role
Mon‐Fri, 38 hours a week reporting to our Erina office.
We are seeking a Senior Engineer to support and maintain client IT environments.
This role is responsible for troubleshooting infrastructure and LAN/WAN network issues, performing remedial maintenance, and assisting with the rollout of new technologies. You will collaborate closely with the Service Delivery team to ensure system reliability and consistent delivery against agreed SLAs.
Key responsibilities of the role include but may not be limited to the following:
* Provide remote and onsite IT support for client environments
* Troubleshoot, repair, configure, and upgrade hardware, networks, and systems
* Work with clients to gather requirements and recommend technology solutions
* Support projects including migrations, upgrades, and infrastructure changes
* Create and maintain technical documentation and designs
* Monitor systems, manage incidents, and ensure standards compliance
* Liaise with vendors and provide pre‐sales technical support
* Act as an escalation point and mentor junior team members
* Continuously improve, automate, and document technical processes
Who are we looking for
This is a customer‐facing, hands‐on technical role requiring strong communication and presentation skills. The successful candidate will be highly technical, able to work autonomously, and possess excellent time management and organizational skills.
In addition to a confident and professional manner, the role requires solid technical expertise including:
* 5+ years' experience working in a Senior Engineer role
* Proven ability to consistently meet SLAs, utilization targets, and performance measures
* Tertiary qualification in a relevant field with mid‐to‐high level industry certifications
* Strong experience designing, implementing, and troubleshooting modern IT solutions
* Demonstrated success delivering multiple projects end to end
* Solid background in enterprise networking, security appliances, and SD‐WAN
* Hands‐on experience with routing and switching (BGP, OSPF, VRRP)
* Strong skills in Windows Server, Active Directory, Microsoft 365, virtualization, and cloud
* Good understanding of TCP/IP, IT security, and multi‐server environments
* Clear, accurate documentation and communication skills
* Natural leadership qualities with the ability to mentor and collaborate
* Client‐focused, organized, and able to perform under pressure
* Strong problem‐solving skills and a genuine desire to learn and share knowledge
What we offer
* A friendly team environment with a strong technical support network
* Broad range of options for training and developing your IT skills
* Opportunity to work with the IT industry's latest technologies
* Internal career growth for high performers and IT super‐stars
* Cost price on products from our suppliers
* Lunches and snacks
* Bonuses and incentives for upskilling
* Referral bonus
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