Coordinator Aquatic Services – Broadmeadows Aquatic & Leisure Centre
Full Time – 12 month contract, Hume City Council, Broadmeadows, Victoria, Australia.
Key Responsibilities
* Provide high level leadership to Duty Supervisors, Aquatic Operations Team Leaders and Lifeguard teams to foster a positive culture aligned with council values and guiding behaviours.
* Ensure the health and safety of all facility users by maintaining compliance with safety guidelines and regulations and implementing regular reviews to uphold high‐quality standards in aquatic operations.
* Lead the Aquatic Operations Team in recruitment, onboarding, rostering, training and development of Lifeguard teams, ensuring adequate staffing levels at all facilities.
* Develop, implement and review risk assessments, processes and procedures for aquatic services and operations, with support from the Coordinator Compliance and Safety.
* Manage service contracts related to Aquatic and Pool Operations, ensuring compliance with legislative and contract requirements for optimal asset management.
* Collaborate with Pool Plant Contractors to address equipment issues, facilitate routine works and approve remedial works to minimise service downtime.
* Communicate effectively with customers regarding service interruptions or actions impacting customer satisfaction.
* Lead the delivery of Watch Around Water and Swim Safe Programs, engaging all leaders to implement these initiatives.
* Investigate safety incidents, undertake corrective actions and support Pool Safety Audits preparation and record provision.
* Contribute to the development and review of policies and procedures to ensure compliance with financial, health and safety, industry and legal obligations.
Key Skills & Experience
* Demonstrated understanding and experience relating to pool plant and equipment operation.
* Proven ability to manage service contracts and collaborate with contractors to maintain facility operations.
* Deep understanding and experience with leading Watch Around Water and Swim Safe programs.
* Ability to gain cooperation and effectively communicate verbally and in writing with individuals from diverse backgrounds and cultures.
* Ability to identify customer needs and expectations, determine the appropriate action and respond accordingly.
* Demonstrated knowledge of safety guidelines and regulations for aquatic operations, with experience in implementing compliance measures.
* Ability to engage effectively with external stakeholders and collaborate internally to address operational challenges and specialist issues in managing leisure centre services and facilities.
* Knowledge of and ability to implement various promotional activities.
Qualifications
* Tertiary qualifications (degree or diploma level) relating to aquatic facility management and operations, or equivalent substantial relevant industry experience.
* Pool Operator's Certificate or equivalent, or demonstrated experience, skills and knowledge to operate public pool plant and equipment.
* Current Pool Lifeguard Certificate.
* Current Level 2 First Aid and CPR qualifications.
* Current valid Working with Children Check.
* Current driver's licence.
Essential Requirements
* Pool Lifeguard Award.
* Aquatic Technical Operator / Pool Operators Certificate.
* Level 2 / Senior / Apply / Provide First Aid.
* Current Provide / Perform CPR.
* Driver's Licence.
Desirable Criteria
* Leisure / Recreation Degree.
A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply.
All candidates will be required to undertake background and probity checks including reference checks, Working with Children Check and a Criminal Record Check.
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