Why You\'ll Love It
- Join a stable and growing fashion group with an incredible in-house culture
- Flexible work setup: Hybrid role - WFH Thursdays, rotating Saturday shifts every 6 weeks
- Vibrant new office in Rosebery with a supportive, hands-on leadership team
- Get exposure to major platforms including Zendesk, AP21, Magento and Shopify
- Access to great staff discounts, sample sales and career progression opportunities
About the Role
As part of the Digital Customer Service team, you\'ll be handling customer queries and issues with care, speed and professionalism-whether it\'s helping track an order, resolving a return, or managing online accounts. You\'ll liaise across multiple teams and touchpoints to deliver exceptional service to our loyal customer base.
Your day-to-day will include:
- Responding to customer emails and inbound phone calls
- Managing customer enquiries and feedback - from compliments to complaints
- Liaising with warehouses and logistics partners (e.g. AusPost, AfterPay)
- Processing order amendments and gift card maintenance
- Supporting Shopify and Magento platforms (training provided)
- Maintaining marketplace integrity and resolving issues
- Working with internal systems such as Zendesk and AP21
About You
- Experience with Zendesk and AP21 highly advantageous
- Previous experience in a customer service or fashion retail setting in an office environment
- Strong attention to detail and excellent written & verbal communication
- Friendly, calm, and solution-focused - even during peak seasons
APPLY NOW or email your CV to
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