Child Protection Team Administration Officer Level 3
Hunter New England Local Health District
REQ665014
Employment Type: Temporary Part Time until May 2027
Position Classification: Administration Officer Level 3
Remuneration: $35.84 - $36.96 per hour + super
Hours Per Week: 30
Location: John Hunter Children's Hospital
Closing Date: Monday, 8th June 2026
About the Role
An exciting opportunity exists for an experienced and highly organised Administration Officer to join the Child Protection Team (CPT) at John Hunter Children's Hospital. This role provides specialised administrative, clinical, and interagency support that is critical to the effective functioning of a highly specialised multidisciplinary service. The position requires discretion, professionalism, and the ability to work confidently within a complex and sensitive environment.
About the Team
The Child Protection Team is a multidisciplinary service providing expert medical, psychosocial, and interagency support to children and young people where there are concerns regarding abuse, neglect, or significant harm. The team works closely with paediatricians, social workers, nursing staff, and external agencies including DCJ and NSW Police to ensure coordinated, timely, and legally compliant responses. The team is known for its collaborative, respectful, and professional culture. Administrative staff are highly valued as integral members of the team, contributing directly to clinic coordination, interagency communication, and medico‐legal processes.
Key Responsibilities
* Provide high‐quality customer service as a first point of contact via phone, email, and in person
* Coordinate and prepare clinic correspondence, including clinical typing
* Manage incoming and outgoing correspondence, diaries, and communications
* Prepare financial and data reports, along with formal documentation
* Support administrative functions including payroll rosters, recruitment, invoicing, receipting, and purchase requisitions
* Maintain accurate electronic and general records in line with legislative and NSW Health requirements
* Coordinate child protection outpatient clinics, including scheduling, notifications, and data system maintenance
* Support Medicare billing processes related to clinics
* Maintain and improve administrative systems to support service delivery
* Build effective working relationships with internal and external stakeholders
Work in accordance with NSW Health policies, the HNE Health Values Charter, and the Excellence Framework.
About You
You will provide high‐level administrative support within a busy and specialised clinical environment, contributing directly to the coordination and delivery of child protection services. A typical week will see you coordinating multiple paediatric clinics, managing referrals and appointment scheduling, and preparing clinical correspondence and reports for medical staff and external agencies. You will handle a high volume of communication, including phone calls, emails, and correspondence, while maintaining accurate records in line with NSW Health and legislative requirements. You will also support payroll, invoicing, and Medicare billing processes, ensuring all administrative functions are completed accurately and within required timeframes.
To be successful in this role, you will be a highly organised and proactive administration professional with ability to manage competing priorities in a fast‐paced environment. You will bring strong communication skills, both written and verbal, and demonstrate professionalism and discretion when working with sensitive and confidential information. You will be confident using a range of computer systems, databases, and Microsoft Office applications, with the ability to quickly learn medical terminology and internal systems. Your ability to work both independently and collaboratively within a multidisciplinary team will be essential. You will also demonstrate strong problem‐solving skills, attention to detail, and a commitment to delivering high‐quality administrative support. A compassionate, respectful, and culturally sensitive approach is critical, along with the ability to remain calm and effective in a complex and sometimes high‐pressure environment.
Experience in a health, legal, or community services setting, as well as exposure to clinical administration or child protection, will be highly regarded.
Why Join Hunter New England Health?
At Hunter New England Health, you'll enjoy meaningful work in a supportive, team‐focused environment, all while being based in beautiful regional locations. Here, your contribution truly makes a difference in patient care and safety. Benefits of joining our team include:
* Convenient proximity to shopping and local services
* Four weeks annual leave (pro‐rata for part‐time employees)
* Salary packaging options up to $11,600 plus novated leasing
* Fitness Passport for you and your family
* Employee Assistance Program (EAP) for staff and family members
* Opportunities to work alongside a wide range of clinical and non‐clinical professionals
Stepping Up Website
Website is a resource designed to help Indigenous job applicants apply for positions in NSW Health. For more information, please visit the Stepping Up portal.
Category A Position
Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
Salary Packaging
Salary packaging may be beneficial to most Hunter New England Health employees and may increase your take‐home pay. It covers a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. For further information, contact Salary Packaging PLUS.
Commitment to a Diverse Workforce
We are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare. We encourage people with diverse lived experiences to apply. If you require accommodations or adjustments to the recruitment process, let us know at any stage of the process. We will work with you to meet your needs and create the best possible experience. Confidential support is available at .
Eligibility
To be eligible for employment in this position you must be an Australian Citizen, a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.
We are unable to sponsor visas for applicants requiring a visa for this position.
Traditional Land Statement
NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.
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