Support Officer (Fines & Debt)
Multiple Full-Time (35hpw) Permanent Opportunities
Location flexible across Gosford, Maitland or Lithgow with hybrid working
Salary range $82,193 - $90,001 pa + super
Who we are
Revenue NSW is the state’s principal revenue management agency, part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.
The opportunity
We are seeking highly motivated Support Officers to join the Customer Service Operations Team within Revenue NSW. You will provide timely and accurate information and advice to NSW customers, ensuring high levels of customer service and a quality customer experience that is easy, convenient, and secure.
Our team operates in a fast-paced contact centre environment, delivering positive experiences for customers while assisting the NSW Government in resolving fines and outstanding debt. Your energy and passion for teamwork will be valued in our high-performing team.
What you will bring to this role
Experience in a contact centre or similar setting, with the ability to work within a scheduled environment from 7am to 7pm
Ability to deliver multiple customer service activities in line with business needs
Proven ability to perform administrative and processing tasks accurately and efficiently in a high-volume environment
Excellent written and verbal communication skills
Ability to follow complex knowledge management processes
You are an excellent communicator, results-driven, with exceptional customer service skills and attention to detail. You are confident navigating challenging conversations with resilience and courage.
Operating hours are 7am – 7pm, Monday to Friday, with scheduled shifts. Hybrid working options are available, but roles must be principally performed from an approved office location.
AI Statement
The NSW Government is committed to the ethical deployment of AI. Review the NSW Government Generative AI guidance here.
How to apply
Attach your updated resume and a cover letter (maximum 1 page) outlining how you meet the skills and experience required.
Further Information
Salary Grade 3/4, starting at $82,193 plus superannuation.
Access the Role Description here. For inquiries, contact Neha Bajaj at neha.bajaj@customerservice.nsw.gov.au.
Use the Capability Application Tool for practice questions and preparing for the recruitment process.
Closing Date
Wednesday 16th April 2025 at 10am
Careers at Department of Customer Service
Join us to improve government services and participate in reforms benefiting NSW. We focus on excellent customer service, digital transformation, and regulation reform. Be part of shaping the future of NSW.
Belong in our diverse and inclusive workplace
We value diversity and inclusion, leveraging different backgrounds and perspectives. View our full statement here. For support or accessibility needs during the application process, contact neha.bajaj@customerservice.nsw.gov.au or call 02 9494 8351.
Additional Information
Information on disabilities and adjustments available for recruitment can be found here.
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