Job Description
* Remote area benefits: Double your salary packaging and boost your take-home pay!
* Full-time position in Emerald, homeland of the Gayiri people.
* From $51ph+ 12%Super + Not-for-Profit Salary Packagingup to $18,550
We're looking for a dynamic individual to be the first point of contact for clients referred through the Head to Health Phone Line and other pathways. In this role, you'll be a key player in guiding clients through a smooth and welcoming entry into our services, providing invaluable support on their journey to well-being.
Responsibilities include:
* Lead the way for clients: Lead the care journey, coordinating support and collaborating across teams to ensure clients receive high-quality, person-centred care.
* Provide direct engagement and brief interventions to ensure smooth transitions and aftercare.
* Collaborate: Work closely with internal teams and external partners to deliver comprehensive care.
* Support clients: Be their first contact and help them navigate their care journey, ensuring a welcoming experience at every step.
* Manage Care Processes: Oversee collaborative care planning, transitions between services, and aftercare.
* Strengthen Partnerships: Build relationships with local hub partners and the lived experience workforce to foster community-driven care.
Who we are looking for
* Experience: Extensive background in mental health and/or AOD settings, including knowledge of systems, legislation, and brief-intervention approaches.
* Strong leadership: You'll take charge of client care and team coordination, ensuring clients receive the best possible outcomes.
* Community-focused: Experience working independently and as part of a care team in community-based recovery models.
* Collaboration Skills: Proven ability to engage and collaborate with diverse services and professionals in the mental health space.
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