Entry Level Customer Service Team Member - Rowville, VIC
Great Entry Level Role!
* Join an industry-leading and reputable organisation
* Work with a dynamic and supportive team
* Benefit with career opportunities
* Monday to Friday, no weekend work
O'Brien Electrical & Plumbing Rowville is a proud family of quality-focused trade service professionals and is seeking a couple of enthusiastic and friendly members to join the Customer Service Team. Reporting to the Customer Service Manager, our representatives are trained and developed into experienced, confident customer service agents.
This position will have responsibility for the following:
* Phone answering inbound calls to O'Brien Electrical & Plumbing Rowville
* Supporting customer satisfaction through enquiry first‐time resolution where possible
* Redirection of calls and messages to key staff members
* Ensuring payment and feedback on all newly completed jobs
* Greeting visitors to the office
* Providing administrative assistance to key internal staff
* General filing and admin functions, including data entry
* Stock control including ordering and receipting
* Client customer satisfaction surveys
To be successful in this role you will have the following skills and attributes:
* Have a warm and friendly personality
* Have excellent communication skills (by email and phone)
* Be a clear and logical thinker, able to comprehend issues and work to resolve them effectively
* Be organized, able to multitask and prioritize workload to ensure smooth operations in our team environment
* Be able to work autonomously and in a team
* Be competent in all mainstream IT operating systems
* Have the skills and knowledge to work well under pressure
The job is a full‐time position and is based in our office in Rowville.
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