OverviewAssociate Energy Systems Technical Support Engineer provides technical support for Tesla's Industrial Energy Storage product lines, ensuring Tesla meets its obligations and commitments by responding to inquiries in an accurate and timely manner.
This position will ideally suit someone who is client facing with an electrical or engineering background.
The role requires a high level of customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service.
Collaboration with Sales, Operations, and Service staff is essential to proactively improve the owner experience for a rapidly growing customer base.What You'll DoProvide the highest level of customer support by answering customer inquiriesMaintain a high fleet availability through pro-active monitoring and resolving issues before they impact the customerEvaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the battery systemsEducate our installers and customers so they have optimal confidence in the operation of their energy storage systemDetermine if a technical solution can be resolved remotely or if on-site service is requiredCommunicate customers' concerns with NOC Managers, Service Engineering, or Field Service as necessaryAccurately record issues and data into a CRM databaseThis role may require a shifted workweek to provide weekend supportWhat You'll BringMinimum 2 years of relevant work experience, preferably with an electrical, electronics, or mechatronics engineering backgroundExcellent written and oral English communications skillsExcellent customer service skillsAbility to prioritize effectively and handle shifting prioritiesExperience with CRM systems and MS Office SuiteEnergy industry experience or background in a technical supportUnderstanding of distributed generation and/or energy storage systems preferredAt Tesla
#J-*****-Ljbffr