Waiter (Cairns, Australia)
We have a full-time position for a Waiter available in Cairns, 4870.
Skills
The role requires holding a relevant AQF Certificate III (or equivalent) and at least one year of relevant work experience (20+ hours per week).
Responsibilities
As a Waiter, you will deliver qualified and efficient food and beverage service to guests in accordance with our high hospitality standards. You will ensure a welcoming dining atmosphere, maintain solid product knowledge of the menu and beverages, and provide attentive service throughout the customer experience. The role involves liaising between guests, kitchen, and bar teams to ensure orders are accurately communicated and delivered promptly.
Tasks
Greet guests in a friendly and qualified manner and escort them to their tables.
Present menus and beverage lists, providing detailed explanations when requested.
Take accurate food and beverage orders and communicate them clearly to kitchen and bar staff.
Serve food and beverages efficiently, ensuring presentation and temperature standards are met.
Open bottles and pour beverages professionally, including wines and specialty drinks.
Clear and reset tables between courses and after service.
Handle customer requests and complaints promptly and courteously.
Operate point‑of‑sale (POS) systems and process cash and card payments accurately.
Maintain cleanliness and organisation of dining areas, service stations, and equipment.
Monitor customer satisfaction throughout service and take appropriate action to enhance the experience.
Follow all hygiene, safety, and responsible service of alcohol (RSA) standards.
Collaborate with kitchen, bar, and management teams to ensure smooth service operations.
Assist in training new front‑of‑house staff as required.
Additional Attributes
Excellent communication and interpersonal skills.
High level of personal presentation and professionalism.
Strong attention to detail and ability to multitask under pressure.
Team‑oriented, adaptable, and reliable.
Knowledge of wines and beverage pairing is desirable.
Familiarity with POS systems and cash‑handling procedures.
Commitment to providing exceptional customer service.
Salary
The position offers an annual salary of $65,000 to $75,000, negotiated based on experience.
To Apply
Applications in Word format should be forwarded to us by clicking the ‘Apply’ button below.
J-18808-Ljbffr