IT Service Support Role
The Symal Group is seeking a skilled IT professional for a diverse role that offers ownership and career growth opportunities.
This critical position delivers high-quality service to end-users and ensures service support and delivery processes meet overall business needs.
As a mix of on-site and remote work, travelling to company sites is required with a valid driver's license and reliable car.
A supportive team based across the East Coast of Australia will engage daily.
Your Everyday Responsibilities:
* Provide technical support via phone, email, or in-person.
* Troubleshoot hardware and software issues for desktops, laptops, printers, and peripherals.
* Diagnose and resolve network connectivity problems.
* Install, configure, and maintain Windows operating systems and software applications.
* Collaborate with other IT teams for seamless service delivery.
* Create knowledge-based articles for self-service options.
* Manage IT assets, including inventory tracking and maintenance.
* Work independently and unsupervised while maintaining productivity.
* Deliver polite, proactive, and customer-focused support.
* Document incidents, resolutions, and procedures accurately.
* Travel to project sites and locations when required.
Requirements:
* Proficient in networking concepts (TCP/IP, DNS, DHCP, etc.).
* Proficient in Microsoft Stack (e.g., M365, Exchange, SharePoint, Teams, Intune, Entra, Active Directory).
* Proficient in Windows and mobile operating systems (Windows, Android, iOS) and common software applications.
* Proficient in networking equipment.
* Proficient in Audio Visual and Print equipment.
* Familiarity with ITIL framework and best practices.
* Awareness of security best practices and protocols.
* Excellent communication skills (both written and verbal).
* Self-motivated and able to work independently.
* Effective time management to handle multiple tasks and prioritize urgent requests.
Benefits:
* Ongoing training and development opportunities.
* A supportive team environment.
* Opportunities for career advancement.