About The Role
In this role, you will build strong customer relationships through face-to-face service in our showroom by demonstrating product knowledge and equipment, increasing sales and customer satisfaction by working with customers and ensuring a positive experience.
Role Title: Showroom Consultant
Location: Werribee, Victoria, Australia
Hours: Monday – Friday, Full Time Permanent
Role Level: Entry - Mid
Reporting: Retail Coordinator - North/West Melbourne
Essential Skills & Qualifications
* Previous customer service or industry experience preferred, but not essential.
* Excellent verbal and written communication skills.
* Adept at navigating computer systems to manage customer interactions and records.
* Ability to remain composed in a fast-paced work environment and under pressure.
* Willingness to provide/obtain relevant checks (e.g. Police checks/NDIS Worker Screening check).
Duties & Responsibilities
* Greet customers delivering excellent customer service with a sales-focused approach.
* Resolve customer questions and concerns efficiently.
* Learn and stay up-to-date with our products and services, using this knowledge to enhance customer experience.
* Assist customers with accurate and timely order placement, tracking, and processing to encourage repeat business.
* Maintain showroom inventory and presentation as required.
Benefits
* Employee discounts on Aidacare health equipment products and services.
* Quarterly incentive scheme.
* Employee Assistance Program to support mental wellness.
* Benefits package includes discounts for retail, insurance, gym and more.
* Comprehensive training program to equip you with necessary skills and knowledge.
#J-18808-Ljbffr