Job Overview:
The Relief Customer Service Coordinator role involves providing high-level support to the Hub Manager in managing branches. Key responsibilities include ensuring team and customer safety, leading sales coordinators, creating solutions for customers, managing administrative tasks, and asset management.
About this Role:
This is a critical position that requires excellent communication skills, ability to multitask and prioritize, and demonstrated problem-solving skills. The ideal candidate will have 5+ years of customer-facing work experience, with general computer skills (MS Word, Excel, Outlook) and a desire to provide an amazing customer experience.
Duties and Responsibilities:
* Ensure the safety of team members and Coates customers
* Lead a team of Sales Coordinators to deliver outstanding customer service
* Create quotes, raise purchase orders, and enter hire agreements
* Manage administrative tasks, asset, and quality management
Requirements and Qualifications:
* 5+ years of customer-facing work experience
* Excellent communication skills
* Able to multitask and prioritize
* Demonstrated problem-solving skills
* Ability to support and lead a team
* Desire to provide an amazing customer experience
* General computer skills (MS Word, Excel, Outlook)
* Trade or previous hire industry experience is highly regarded