Casual Guest Experience Officer – Inverloch Holidays
Reporting to the Park Manager, you'll be the welcoming face of the park, delivering exceptional experiences for guests and residents while having fun.
Join our team at Ingenia Holidays Inverloch, a coastal getaway known for its relaxed atmosphere, beautiful surroundings, and welcoming guest experience.
Why You'll Love Life at Ingenia
We believe work should be rewarding, flexible, and full of perks:
* Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
* Employee referral, employee of the month, and employee of the year rewards
* Flexible work schedules to suit your lifestyle
In this Role, You'll
* Welcome guests warmly, provide information about the park/resort, local area, amenities, and activities, ensuring a smooth check-in and check-out experience.
* Convert walk-in bookings, promote other Ingenia Holidays destinations, and upsell suitable products while following reservation policies and capturing guest details.
* Coordinate and deliver engaging holiday activities within budget, maintain a safe and tidy environment, and encourage guest participation.
* Maintain high standards of presentation, follow sales and service procedures, and work towards achieving customer satisfaction goals like Net Promoter Score (NPS).
* Support caretaking duties as needed, including site cleanliness, after-hours guest assistance, and monitoring compliance with site rules.
You're Likely a Match If You
* Passionate about creating warm, memorable guest experiences through genuine customer service.
* Have experience in hospitality or tourism, or are enthusiastic about building your skills in a guest-focused role.
* Confident using Microsoft Office and booking systems like Newbook, or eager to learn and grow in a tech-enabled environment.
* Work collaboratively with others, communicate with empathy, and bring a strong eye for detail to everything you do.
* Have a valid Working with Children Check.
* Have a current automatic driver's license.
All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.
Due to the volume of applications, only successful candidates will be contacted.
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