Who is CarExpert?
CarExpert's purpose is to make buying the right new car quicker and easier, supported by our vision to be APAC's leading new car marketplace, enabling confident ownership decisions.
As the largest automotive content publisher in Australia (both written and video) millions of consumers rely on our independent, industry-leading voice to inform their new car purchases each month through our valuable tools, reports, news, car reviews, comparisons, videos and more.
We are constantly developing new products and usability improvements to further facilitate the purchase of new cars through the CarExpert website. Aided by a team of passionate car experts and a detailed strategy with clear purpose, we are continuing to experience rapid growth and are investing heavily to achieve our vision.
About the role
As a New Car Sales Specialist, you're the first point of contact for customers beginning their new-car journey. This fast-paced, phone-based role combines customer service excellence with strong sales acumen to help new car buyers find and secure the best possible deal from our extensive dealer network.
You'll guide customers from enquiry to purchase, uncover their true needs, and use your product knowledge, communication skills, and competitive drive to deliver a seamless, transparent, and rewarding car-buying experience.
Key Responsibilities
* Deliver exceptional customer service by answering inbound calls promptly and professionally, addressing all new-car enquiries with a positive, engaging, and solution-focused approach.
* Drive sales outcomes by actively engaging leads through outbound calls to verify vehicle requirements, qualifying buyer intent, and confidently matching customer needs to competitive dealer offers.
* Source and negotiate competitive pricing by liaising with multiple dealerships to secure the best deals, availability, and vehicle options for each customer.
* Apply consultative selling skills to recommend relevant aftermarket products, services, and finance options that enhance the customer experience and contribute to revenue growth.
* Stay commercially aware of new-car market trends, manufacturer promotions, and dealership incentives to confidently educate customers and close deals with value-driven insight.
* Maintain accurate records of all customer interactions, quotes, and outcomes in the CRM to ensure visibility, accountability, and data integrity across the sales pipeline.
* Manage multi-channel communications by monitoring and responding promptly to all SMS and email enquiries within SLA expectations.
* Ensure compliance with privacy, data security, and consumer protection standards at every touchpoint.
* Provide feedback and insights to management on recurring customer challenges, lead quality, and process improvement opportunities.
* Collaborate as part of a high-performance team, sharing best practices, celebrating wins, and contributing to a culture of sales excellence and continuous improvement.
Education, Experience & Skills
* Motor Vehicle Sales Licence (or willingness to obtain).
* Excellent communication skills — clear, confident, and engaging across phone and email.
* Proven ability to build rapport quickly and deliver positive customer experiences.
* Telesales or call-centre experience preferred, with a strong sales or conversion focus.
* Solid organisation and time management - the ability to manage multiple leads, efficiently.
* Automotive knowledge beneficial but not essential. Enthusiasm and willingness to learn are key.
* Experience using CRM systems and communication tools like Slack.
* Driven, team-oriented, and commercially minded, with a focus on achieving results.
Why should you join our team?
Being part of the CarExpert team is an opportunity to join a start-up in high growth phase and have real purpose about why you get out of bed each day.
* We have a fun and collaborative work environment.
* We believe in a healthy work-life balance.
* We are a flexible workplace.
* We are ambitious and carry a strong belief in our vision.
* We live and breathe our values -
Pick Up a Broom;
Fail Fast, Be Nimble;
Be Real;
Have a Wheelie Good Time
&
Stay Hungry