* Gold Coast | RACV Royal Pines Resort | Full-time - Career Advancement Opportunity
* Generous employee benefits & discounts on RACV products & 10 resorts
* Join a trusted Australian brand & Victoria's largest member-based organisation
Great things start here
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences,enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they're on holiday, visiting an attraction or treating loved ones to a special experience.
About the Opportunity
Are you ready to take the next step in your career as a hotel leader? An exciting opportunity has arisen for professional resort Duty Manager, to join our friendly and dedicated team. At RACV Royal Pines Resort, we are committed to providing guests with exceptional services and experiences. As one of Australia's largest and leading conference and events resorts, we offer premium accommodation, multiple dining outlets, day spa, championship golf course and sporting facilities.
This could be just the right role for you?
Reporting to the Front Office Manager, you will be a key player within our large Rooms Division team, overseeing the daily operations and knowing what conference & events are happening around the resort, managing the front office team and interacting with guests and other departments.
* Lead, supervise and support the rooms division team, including receptionists, concierge, reservations & leisure attendants
* Respond to guest enquiries, requests and complaints promptly and professionally
* Ensure smooth and efficient reception service and procedures, including checking in/out large groups
* Monitor room availability and coordinate with housekeeping and maintenance teams
* Assist in managing reservations and room assignments, using PMS Opera
* Assist with rosters, training, coaching and mentoring team members
* Ensure the property presentation is maintained to a high standard
* Maintain a safe environment for staff & guests
* Collaborate with other departments to respond to incidents and emergencies
What you'll need to be successful
* Full availability and flexibility to work a rotational roster incl weekends & public holidays eg. 6.30am-2.30pm, 2.30pm-10.30pm & occasional overnights 10.30pm-6.30am
* Previous front office supervisory or management experience in a 4-5 star hotel/resort, or similar environment
* Current drivers licence, and hold/be eligible to obtain a Qld WWCC Blue Card, RSA, First Aid & CPR
* People leadership skills in training, coaching and developing teams
* Excellent communication, negotiation, and problem solving skills
* Knowledge of medical, emergency evacuation and fire procedures
* Excellent grooming & personal presentation
We are Offering
* Permanent Full-time - leadership opportunity
* Competitive remuneration package industry benchmarked, 12% super
* Employee of the month awards & recognition programs
* Lifestyle employee discounts & benefits at RACV resorts with accommodation, dining, vehicle roadside assistance, insurance, travel & experiences, RACV club membership, care hire & corporate partner offers
* Health & wellbeing employee discounts & benefits including discounted gym & golf membership, eye wear, employee giving & volunteer program, parental leave, employee assistance program + more
* Healthy team culture + values led organisation
* Career leadership training and development opportunities
* Complimentary parking onsite
The RACV difference
Challenge yourselfwith diverse work and go further than you thought at RACV.
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