Retail Operations Lead | Slade Pharmacy Richmond
Location: Melbourne, Full Time.
About the Role
We're looking for an experienced and motivated Retail Operations Lead to join our team at Slade Pharmacy Richmond. This key leadership role is responsible for managing and leading all front of shop retail operations, including overseeing and training pharmacy assistants, driving customer service excellence, and ensuring efficient day to day retail performance. You will play a hands‐on role on the retail floor, supporting the team, engaging with customers, and ensuring that high quality pharmacy services are consistently delivered. Working closely with the Retail Services Manager, you will also be responsible for stock management, merchandising, and ensuring the retail environment operates effectively and within budget.
Key Responsibilities
* Lead and coordinate daily retail floor operations and supervise pharmacy assistants
* Lead, support and deliver training and development for pharmacy assistants
* Deliver exceptional customer service and support front of shop activities
* Manage stock control processes including ordering, inventory management and merchandising
* Monitor stock levels, promotions, and point of sale accuracy
* Support recruitment and performance management of retail team members
* Ensure compliance with policies, procedures, and regulatory requirements
* Maintain strong relationships with internal teams, customers, and suppliers
* Contribute to financial performance by managing budgets, KPIs, and cost‐effective stock use
About You
You're a confident and hands‐on retail leader who thrives in a fast‐paced pharmacy environment and enjoys supporting teams to deliver outstanding customer experiences.
Key Requirements
* Demonstrated experience in a retail or community pharmacy environment
* Strong leadership and team supervision experience
* Excellent communication and interpersonal skills
* Proven ability to manage stock, inventory systems, and merchandising
* Strong organisational skills with the ability to prioritise and meet deadlines
* High attention to detail and commitment to customer service excellence
* Pharmacy IT systems experience and strong computer literacy
Desirable
* Experience in a Retail Manager or similar leadership role
* Pharmacy Technician experience
Our Values
* Purpose, at Pace – Expanding access to care with urgency and focus
* Impact, at Scale – Making a difference through our growing global reach
* Connection, at Heart – Building a supportive and talented team
* Opportunity, at Hand – Innovating and growing every day
Benefits
* Hands‐on training and support to grow your hospital pharmacy career
* Competitive remuneration and structured career pathways
* Rewards and recognition programs
* Discounts and cashback on hundreds of brands via Ignite! app
* Novated lease options through RemServ
* Internal career opportunities across Icon Group
Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from candidates of all backgrounds.
Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.
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