Job Title
Inbound Customer Solutions Representative
Location
Adelaide, SA 5000
Job Family
Group Call Centre
About the role
Join our team as an inbound Customer Solutions Representative and experience the satisfaction of helping our customers and delivering exceptional service. We have multiple Customer Solutions Representative roles available with a start date of 13th July in our Adelaide Head Office.
Responsibilities
* Talk with customers over the phone, assessing account and billing queries and changes, customer complaints, selling to existing and new customers and taking payments.
* Engage with a team of highly driven, fun, and engaged contact centre agents who live our values and work together to achieve team targets and KPIs.
Salary and Benefits
* A competitive salary of $69,012.00 + 12% Super + range of discounts & benefits (TFR $77,293.44)
* Opportunity to earn $500‐1,500 quarterly bonuses.
* Permanent full‐time role, 37.5 hours per week.
* Hybrid work arrangements including work‐from‐home options after 6‐month probation on shifts after 11AM.
* Paid, onsite training.
* Rotational working hours between 8.00am – 7.00pm Monday to Friday.
* Regular theme days, lunches, morning teas, awards nights and more.
* Inclusive & diverse culture with focus on physical & mental health.
* Diversity networks including LGBTQI+, First Nations, women in leadership, AGL ability network & more.
* Multiple progression routes within the business.
Qualifications and Skills
* Resilience, empathy and care in every interaction with customers and colleagues.
* Passionate about customer service and motivated to achieve the best outcome.
* A problem‐solver who enjoys identifying root causes and resolving them.
* Eager to learn and apply it effectively when dealing with customers.
* Great active listener with excellent written and verbal communication skills.
* Team player and key contributor to team success.
* Confident in learning new technologies and systems and navigating computer systems efficiently and accurately.
EEO and Inclusion
At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences. We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose.
AGL is proud to be a WORK180 Endorsed Employer for All Women.
Additional Information
Must have unlimited, full working rights in Australia to apply. Benefits may change over time and vary based on role type and location.
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