About the Role
As the Team Leader – Care Management Services, you will provide day‐to‐day leadership, support and supervision to Care Partners within the Support at Home program. This is a hands‐on leadership role where you will coach and mentor your team, oversee caseloads, and monitor service delivery, documentation quality and participant outcomes. You will be the first point of escalation for participant and staff matters, working closely with Clinical Services, Workforce Planning & Scheduling and other stakeholders to ensure safe, effective and compliant service delivery.
This is a full‐time role based at either our Launceston, Devonport or Hobart office, Monday to Friday. In this leadership position, you will bring demonstrated experience in aged care, home care, community services or a related human services environment (typically 3+ years), along with proven experience providing leadership, supervision, coaching or mentoring within a service delivery setting.
You will be confident in leading teams, including supervision, performance development and change management. Strong communication and influencing skills will enable you to build effective relationships, foster collaboration and drive a solutions‐focused approach to service delivery. A sound understanding of the Support at Home program, person‐centred practice, wellness and reablement principles, Aged Care Quality Standards and regulatory requirements is essential.
No two days are the same! As Team Leader – Care Management Services you will:
* Lead and support Care Partners to deliver safe, person‐centred services aligned to Support at Home, organisational values and aged care standards.
* Manage caseloads and workloads to ensure timely, responsive service delivery and participant reviews.
* Coach, mentor and supervise staff, supporting performance, capability and continuous improvement.
* Oversee intake, onboarding and service commencement, ensuring referrals are actioned within required timeframes.
* Monitor care plans, assessments and documentation for accuracy, quality and compliance.
* Embed person‐centred, wellness and reablement practices to improve participant outcomes and independence.
* Act as the first point of escalation for participant and staff issues, including complaints, risks and incidents.
* Monitor team performance, compliance and service delivery outcomes, while supporting workforce capability, collaboration and a positive team culture.
About You
* Sound knowledge of Support at Home, Home Care programmes, aged care legislation, Aged Care Quality Standards and Code of Conduct.
* Strong understanding of person‐centred practice, wellness and reablement principles and contemporary care management models.
* Experience overseeing participant intake, onboarding, care planning, reviews and ongoing service delivery.
* Ability to monitor performance, manage competing priorities and deliver strong service and quality outcomes.
* Understanding of risk management, including incident management, safeguarding, SIRS and escalation processes.
* Excellent communication, stakeholder engagement and problem‐solving skills, with the ability to build relationships, resolve issues and use client systems and Microsoft Office effectively.
Perks & Benefits
* Salary packaging up to $15,900 per year for living expenses and a further $2,650 for meals out or holiday accommodation.
* Training and development pathways.
* Supportive leaders who are onsite.
* A friendly, down‐to‐earth workplace.
* Opportunity to build a long‐term career in aged care.
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