For over two decades, Alphaweld Supply Group has been a leading provider of welding equipment and supplies to the Australian market, offering an extensive range of premium products both online and in-store. As a leading force, Alphaweld continues to pave the way for how welding supplies are experienced throughout Australia with innovative, forward-thinking and delivery of its SUPER Guarantee. Our company ethos "We make it easy" sets us apart in the industry and fosters a great team culture in which like-minded individuals can set themselves up for long term success.
About the role
Are you a friendly, motivated individual with a passion for Customer Service? We are looking for a Customer Service/Sales Administrator to join our growing, high performing team. You will work closely with our Customer Service & Sales team based at our Canning Vale facility.
Responsibilities
* Be the first point of contact for our customers, answering queries and providing helpful, friendly service
* Support the sales team with processing orders via email and phone, answering product inquiries, ensuring smooth and accurate order fulfillment
* Work closely with the Sales, Despatch and Admin team to ensure customer orders are handled efficiently
* Address customer concerns with a positive, solutions-orientated approach ensuring the best possible outcome
* General sales administration tasks including management of a shared inbox, CRM management and assisting processing quotes where required
* Providing general administrative support to the sales team
Benefits and perks
Alphaweld strives to build a high performing and positive culture at all levels of the business. We are a forward-thinking, fast-growing and successful WA-based company delivering quality and innovative products to the welding industry. On top of a competitive salary monthly bonuses are also offered when team targets are achieved.
Skills and experience
Required Skills
* Customer focused: You enjoy helping people and delivering great service, whether over the phone or in person
* Excellent communication and time management skills with a high level attention to detail
* Organised & Efficient: You can multitask, prioritise and can adapt to a busy environment changing direction when required
* High level computer skills with previous experience using MYOB EXO as a benefit
* Certificate IV in Business Administration or similar qualification (desirable, not essential)
This role is full time Monday to Friday 7am to 4pm. The successful candidate can expect an excellent salary package based on experience and work ethic/attitude.
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