Senior Director, Service and Repair Delivery – APAC
Senior Director, Service and Repair Delivery – APAC provides strategic and operational leadership for service delivery across the Asia Pacific region, ensuring best-in‐class customer support, operational excellence, year‐over‐year P&L leverage and sustainable profitable service growth. This leader will drive regional execution aligned with global Service & Repair strategy while building a high‐performing organization that supports Medtronic's mission and long‐term growth in APAC. This position reports to the Global VP Service & Repair and will be a member of the Global Leadership Team. Role open to remote within the APAC Region for well qualified applicants.
A Day in the Life
Lead the strategic direction and operational execution of Medtronic's Service & Repair organization across a diverse and complex region. Partner closely with global S&R leadership, regional commercial leaders, and Operating Units to ensure delivery of high‐quality, reliable service that supports customer needs and advances Medtronic's mission.
Oversee geographically distributed service organization that includes Field Service Engineers and Service Center repair operations organized at country or sub‐regional level, plus an APAC regional Contact Center. Provide regional leadership, governance, and strategic direction while enabling strong local execution and responsiveness to market and regulatory requirements.
Shape the future of service delivery in APAC by driving operational excellence, delivering best‐in‐industry service levels, creating P&L leverage, advancing service commercialization initiatives while improving margins, and ensuring consistent deployment of global standards, systems and processes. Partner with global and regional stakeholders to identify opportunities to strengthen service capabilities, improve operational performance and expand service revenue across the region.
Responsibilities
* Define and implement the APAC Service & Repair delivery strategy aligned with customer, global, and regional business needs and priorities.
* Lead regional service delivery performance, ensuring strong results across safety, quality, service levels, costs and margin optimizations, revenue contribution, and organizational health.
* Strengthen the regional service operating model through clear governance, standardized processes, and consistent performance management.
* Advance service commercialization across APAC in partnership with Operating Units and commercial teams to expand service adoption and profitability.
* Contribute regional insights to global S&R strategy and support implementation of global tools, systems, and standards across APAC.
* Lead transformation and continuous improvement initiatives to enhance service capability, efficiency, and customer experience.
* Lead, develop, and mentor a diverse regional leadership team while fostering a culture of accountability, collaboration, and continuous development across the APAC service organization.
* Build effective partnerships with internal stakeholders and represent the S&R organization with customers and external partners when needed.
* Travel approximately 20–30%.
Minimum Requirements
* Baccalaureate degree.
* Minimum of 15 years of relevant experience, including 10+ years of managerial experience; or an advanced degree with a minimum of 13 years of prior relevant experience including 10+ years of managerial experience.
Preferred Qualifications
* Ability to lead cross‐functional organization in a multi‐cultural matrix environment with teams located in multiple sub‐regions.
* Ability to build strong partnerships across the organization and influence strategy and decision making.
* Ability to build strong partnerships and represent S&R function with customers and external stakeholders (industry partners, regulators, others).
* Strategic thinking to develop and execute S&R strategies.
Benefits & Compensation
Medtronic offers a competitive salary and flexible benefits package. This position is eligible for a short‐term incentive called the Medtronic Incentive Plan (MIP) and an annual long‐term incentive plan.
Equal Employment Opportunity
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
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