We are seeking a skilled professional to join our team in Telecom Network Support. The successful candidate will have excellent communication skills and be able to handle customer interactions with ease.
Key Responsibilities:
* Identify and troubleshoot issues within the Telecom network architecture FTTx & HFC.
* Perform triage and allocate cases to specialized teams based on business rules.
* Collaborate with team leads to ensure updates are communicated and actioned across frontline teams.
* Develop end-to-end allocation reports with visual representations of work assigned and completed.
Requirements:
* 2-4 years of experience in the Telecom domain.
* Excellent understanding of MS Excel for reporting and analysis.
* Prior experience handling large data sets for reporting purposes.
* Good communication skills and ability to work effectively with customers and internal stakeholders.
About Our Organization:
We value innovation and teamwork. If you are a motivated and detail-oriented individual looking to advance your career in Telecom Network Support, we encourage you to apply.