Job Description
As a parts interpreter, you will be responsible for receiving customer orders and general enquiries via phone and email, ensuring accuracy and timeliness of processing for continued customer satisfaction.
Key Responsibilities:
* Interpret customer needs and provide technical advice on wide range of parts for vehicles, trucks, machinery, and construction equipment.
* Source and expedite parts locally and internationally, ensuring timely and accurate fulfilment from order through to delivery.
* Manage customer enquiries through walk-ins, phone calls, and emails with strong focus on delivering high-quality customer experience.
* Support internal departments including workshop, field service teams, and sectors like marine, earthmoving, and construction at our branch.
Requirements
To be successful in this role, you will need:
* Previous experience in parts interpretation, inventory control, or store roles within automotive or machinery industry.
* Familiarity with automotive service environments, ideally gained from prior roles in car dealerships or similar settings.
* Excellent customer service skills with ability to confidently manage face-to-face, phone, and email interactions.