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Level 3 IT Engineer
role at
New Plumbing Solutions
Recent Plumbing Solutions provided pay range This range is provided by New Plumbing Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range A$120,000.00/yr - A$145,000.00/yr
About New Plumbing Solutions As one of AFR’s Top 100 Fastest Growing Companies, we are continuing to expand. From humble beginnings NPS has grown to a organisation with circa 200 staff. At NPS we provide high-quality services for industry, government, and water authorities with significant growth in emerging areas of digital metering and IoT device management.
This is a newly created role due to significant growth of the Company and reports in the Chief Financial Officer. The Level 3 IT Engineer provides advanced technical support and acts as the primary escalation point for IT issues. This role is responsible for managing relationships and projects, internally and with external IT service providers, ensuring compliance with organisational cyber security standards, and driving continuous improvement and efficiency outcomes in technology.
Key Responsibilities
Serve as the main technical escalation point for IT support queries
Manage and oversee all IT projects and initiatives delivered by the IT service provider
Provide oversight and quality assurance for the IT service provider helpdesk, monitoring service levels and user satisfaction
Coordinate with IT Service Provider to ensure timely resolution of incidents and requests
Lead and support the implementation of Essential 8 cyber security controls
Develop and maintain documentation for systems, processes, and troubleshooting guides
Support new office setup and own office technology in all locations, including meeting room setup
Oversee all aspects of technology onboarding and off boarding, including device procurement and setup and user license administration
Administer and maintain the Azure/Databricks data lake and related outputs/AI agents
Assist in developing and ensuring compliance with organisational IT policies and security standards
Participate in disaster recovery planning and execution
Liaise with vendors and third-party support for advanced troubleshooting and procurement
Ideal Candidate Profile
Advanced technical troubleshooting and problem solving
Strong understanding of Essential 8 cyber security controls
Strong understanding of AI concepts, tools and strategies
Advanced SQL skills
Effective vendor management and communication skills
Ability to oversee outsourced IT services and ensure quality deliveryProactive and solutions-focused, with a hands‑on approach
Strong attention to detail
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Benefits & Perks
Competitive salary commensurate with experience
Opportunity to join a team of like-minded people
Ability to manage your own workload and join a great team
Great team culture
New Plumbing Solutions are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We believe diverse perspectives drive innovation and excellence.
As part of the recruitment process you will need to obtain a working with children’s check and police check.
If this role sounds like you, check out our website www.newplumbing.com.au to find out more about us or click Apply.
Additional Information
Seniority level: Associate
Employment type: Full-time
Job function: Information Technology
Industries: Construction
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