Job Summary
We are seeking a Medical Receptionist to join our supportive team at SWHC. You will be the welcoming face and voice of Apex Radiology - supporting patients, referrers, and our clinical teams with high-quality service and efficiency.
Responsibilities
* Welcome patients and manage front‐desk responsibilities in a professional and empathetic manner.
* Answer telephone enquiries and respond efficiently and sensitively to patient needs.
* Schedule patient appointments and determine examination requirements.
* Communicate preparation instructions, procedure costs, and billing information clearly to patients.
* Register patients, manage paperwork, and handle billing and EFTPOS transactions.
* Ensure timely and accurate dispatch of reports.
* Perform Medicare and Veterans Affairs claims batching.
* Support other administrative tasks as directed by management.
Qualifications
* Familiarity with patient booking and entry systems preferred but not required (RIS experience highly regarded).
* Strong knowledge of medical terminology preferable but not required.
* High level of professionalism, empathy, and interpersonal communication skills.
* Excellent time management, multitasking, and problem‐solving abilities.
* Accuracy in data entry and confident use of Microsoft Office and practice software.
* Cash handling and EFTPOS experience.
* Ability to work independently and collaboratively within a team.
* Willingness to work across multiple sites if required.
Benefits
* Competitive salary with annual reviews.
* Paid parental leave.
* Fitness passport providing access to over 1000 locations nationwide.
* Employee discounts at hundreds of retailers for everyday expenses, holidays, health insurance, and more.
* Recognition programs celebrating outstanding performance and dedication.
* Referral bonuses for bringing in great talent.
* Career advancement opportunities and succession planning.
* Work‐life balance with flexible work options for full‐time or part‐time roles.
* Community and social events, free parking, and a supportive workplace.
We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.
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