Job Overview
Full Time – Fixed Term Contract for 12 months. $99,526.96 per annum plus superannuation. Position based at Broadmeadows Aquatic Leisure Centre. Join the Active Living team.
Job Description
This position will ensure day‐to‐day management of aquatic services, including leadership of lifeguards, duty supervisors, aquatic operations team leaders and management of operations across Broadmeadows aquatic facilities. The Coordinator Aquatic Services is responsible for ensuring high‐quality aquatic and recreation opportunities to residents and visitors in a safe, friendly, and welcoming environment.
What you'll be doing
* Provide high‐level leadership to the team of duty supervisors, aquatic operations team leaders and lifeguards to foster a positive culture aligned with Hume values and guiding behaviours.
* Ensure the health and safety of all facility users by maintaining compliance with safety guidelines and regulations and implementing regular reviews to uphold high‐quality standards in aquatic operations.
* Lead the aquatic operations team in recruitment, onboarding, rostering, training and development of the lifeguard teams, ensuring adequate staffing levels at all facilities.
* Develop, implement and review risk assessments, processes and procedures for aquatic services and operations, with support from the Coordinator Compliance and Safety.
* Manage service contracts related to aquatic and pool operations, ensuring compliance with legislative and contract requirements for optimal asset management.
* Collaborate with pool plant contractors to address equipment issues, facilitate routine works and approve remedial works to minimise service downtime.
* Communicate effectively with customers regarding service interruptions or actions impacting customer satisfaction.
* Lead the delivery of Watch‐around‐Water and Swim Safe programmes, engaging all leaders to implement these initiatives.
* Investigate safety incidents, undertake corrective actions and support pool safety audit preparation and record provision.
* Contribute to the development and review of policies and procedures to ensure compliance with financial, health and safety, industry and legal obligations.
The skills and experience you'll bring to the role
* Demonstrated understanding and experience relating to pool plant and equipment operation.
* Proven ability to manage service contracts and collaborate with contractors to maintain facility operations.
* Deep understanding and experience with leading watch‐around‐water and swim safe programmes.
* Ability to gain cooperation and effectively communicate verbally and in writing with individuals from various backgrounds and cultures.
* Ability to identify customer needs and expectations, determine the appropriate action and respond accordingly.
* Demonstrated knowledge of safety guidelines and regulations for aquatic operations, with experience in implementing compliance measures.
* Ability to engage effectively with external stakeholders and collaborate internally to address operational challenges and specialised issues in managing leisure centre services and facilities.
* Knowledge of and ability to implement various promotional activities.
Qualifications
* Tertiary qualifications (degree or diploma level) relating to aquatic facility management and operations with relevant experience or a combination of lesser qualifications and substantial relevant industry experience.
* Pool operator's certificate or equivalent or demonstrated experience, skills and knowledge to operate public pool plant and equipment.
* Current pool lifeguard certificate.
* Current Level 2 first aid qualifications and CPR qualifications.
* Current valid Working with Children Check.
* Current driver's licence.
* All candidates will be required to undertake background and probity checks including reference checks, Working with Children Check and a criminal record check.
Equity, Diversity and Inclusion
A child‐safe organisation and an equal‐opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply.
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