Customer Service Representative
We are seeking enthusiastic individuals to join our supportive and diverse team. You'll be the go-to expert, assisting customers with everything from placing orders to tracking deliveries across multiple platforms.
Main Responsibilities
* Effectively manage customer inquiries about product shopping and delivery via phone, chat, email, social media, and SMS.
* Maintain accurate and detailed records of customer interactions by updating accounts.
* Initiate necessary communication with stores following customer interactions.
* Process customer orders in accordance with client specifications.
* Identify and escalate critical issues to management for timely resolution.
Key Skills and Qualifications
* Builds genuine connections with customers and loves helping people.
* Is a problem-solving pro, tackling challenges with a smile.
* Adapts easily to change and bounces back with resilience.
* Is tech-savvy and comfortable learning new systems.
* Listens actively and truly understands what customers need.
Benefits and Opportunities
* Join a close-knit, supportive team that values and recognizes your contributions every day.
* Access an unlimited mental health and well-being platform, empowering you to stay balanced and thrive both personally and professionally.
* Growth opportunities for career development and progression in a company invested in your future.
About Us
We believe that the strength of our organization lies with the diversity and talent of our people. We foster an inclusive culture embracing individuals of all backgrounds and perspectives.