Job Title: ICT Infrastructure Manager
We are seeking an experienced ICT Infrastructure Manager to lead our front-facing services team.
Key Responsibilities:
* Lead and manage the ICT infrastructure services team, including workforce planning, task prioritisation, and performance management.
* Oversee the reliable and secure operation of enterprise email services, ensuring smooth mail flow and effective service delivery.
* Manage the Department's email gateway platform, ensuring effective threat detection, filtering, and mail security.
* Provide strategic oversight of endpoint management capabilities, ensuring device compliance, patching, and lifecycle management.
* Provide leadership and oversight of unified communications services.
* Build strong relationships with stakeholders, ensuring technical services meet business needs and are communicated in clear, accessible language.
* Collaborate with your counterpart to ensure seamless integration of front-end and back-end infrastructure services.
* Drive continuous improvement, including the adoption of best practices, automation, and enhanced monitoring capabilities.
* Ensure all services comply with relevant government security, compliance, and operational frameworks.