Job Overview
We are seeking an accomplished Customer Success Manager to lead the onboarding process for new enterprise customers.
In this role, you will develop customer success plans aligned with each customer's business objectives and work closely with cross-functional teams to drive product adoption and ensure customer satisfaction.
The ideal candidate will possess excellent communication and relationship-building skills, with a proven track record of building trusted relationships with key stakeholders and decision-makers.
CUSTOMER ADVOCACY AND ISSUE RESOLUTION:
You will act as a dedicated internal customer advocate, ensuring that customer needs and expectations are met by cross-functional teams.
Manage escalations proactively and work closely with Support, Product, and Engineering teams to resolve issues efficiently and effectively.
IDENTIFY GROWTH AND EXPANSION OPPORTUNITIES:
Partner with Sales to identify upsell and expansion opportunities within your customer portfolio.
Ensure customers understand the full potential of our platform and encourage cross-product adoption.
PROACTIVELY MANAGE CUSTOMER HEALTH AND RETENTION:
Monitor key customer health indicators and mitigate churn risks by addressing challenges early.
Develop strategies to maximize customer satisfaction, retention, and loyalty.