Title: Sales Operations Specialist
Location: Brisbane/Sydney (Office)
Employment Type: Full-time
Job Overview
The Sales Operations Specialist for the APAC region plays a critical operational leadership role in driving sales efficiency, data integrity, and technological enablement across multiple markets. This position acts as the primary administrator and subject‐matter expert for the regional sales tech stack, providing insights, reporting, and process optimization to support commercial decisions and revenue execution. The role combines hands‐on technical management with strategic business partnerships, ensuring accurate ACV data, robust pipeline governance, alignment with global sales objectives, and data integrity/hygiene within Salesforce.
Key Responsibilities
* Act as a primary administrator of the Sales Tech stack, including CRM systems (Salesforce), sales engagement tools and sales automation platforms; troubleshoot system issues and lead implementation of improvements.
* Own CRM data governance across the full revenue lifecycle, ensure ACV data is accurate, reliable, and actionable, manage, integrate, and optimise licensing records, maintain data hygiene, confirm records correctly populated with all required data and files, ensure lead allocations are correctly managed and moved through the lead cycle, support account compliance matching for E2Open, review record activity to maintain pipeline funnel.
* Support the design and documentation of cross‐functional revenue workflows, identify and implement improvements that reduce manual work and increase sales efficiency and execution.
* Manage internal sales documentation such as quotes, acceptance letters, and customer master data forms; populate DocuSign templates for signatures to senior management where required.
* Deliver documentation, training and ongoing support to drive strong CRM and sales tools adoption; support internal professional development and enablement initiatives.
* Assist with any additional projects/tasks beyond existing daily duties as needed.
Requirements
* 4+ years of experience in Sales Operations or a related sales support function, preferably in the SaaS industry and a solid understanding of subscription‐based business models.
* Familiarity with CRM systems, preferably Salesforce.
* Confident, driven, and dynamic individual with exceptional interpersonal skills.
* Demonstrated ability to manage time effectively and prioritise tasks.
* Strong team player with excellent planning skills.
* Proficient in numerical analysis; strong problem‐solving and objection‐resolution capabilities; excellent communication and relationship‐building skills.
* Professional, engaging, punctual, detail oriented with effective communication.
* Ability to work independently and meet performance targets.
* Experience in the construction technology sector is a plus.
RIB may require all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third‐party personal data may involve additional background check criteria.
RIB is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
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