Medical Front Desk Coordinator
We are seeking a highly skilled Medical Front Desk Coordinator to join our team at our Gladstone practice.
Job Summary
The successful candidate will be responsible for providing exceptional customer service to patients, managing patient information, scheduling appointments and handling telephone calls and enquiries in a fast-paced medical environment.
Key Responsibilities
* Welcoming patients into the Centre and ensuring their needs are met
* Collecting and entering patient details into the database efficiently and accurately
* Scheduling appointments as required and maintaining an up-to-date calendar
* Answering telephone calls and responding to patient enquiries in a professional manner
* Providing administrative support to the medical centre as needed
The ideal candidate will possess excellent communication skills, have previous experience in a customer-facing role, and be able to work effectively in a team environment. Proficiency in Pracsoft/Medtech is an advantage.
Our Requirements:
* Exceptional customer service skills
* Previous experience in a customer-facing role
* Excellent communication and interpersonal skills
* Ability to multi-task and prioritize tasks
* Knowledge of Pracsoft/Medtech (an advantage)
What We Offer:
A dynamic and supportive work environment with opportunities for growth and development.