Senior Implementation Consultant – Humanforce
As a Senior Implementation Consultant at Humanforce, you will play a pivotal role in transforming the way our clients manage their workforce. Your primary responsibility will be to deliver exceptional implementation and consulting services to both new and existing customers, focusing on Workforce Management. You will collaborate closely with clients to understand their unique needs, configure our solutions to meet those needs, and ensure a seamless transition to our platform.
Responsibilities
* Define Project Scope: Set clear project objectives, evaluate client needs, and develop comprehensive project plans.
* Empower Clients Through Training: Facilitate engaging training sessions, share valuable resources, and provide continuous support.
* Create Tailored Solutions: Personalise Humanforce's WFM platform to align with client-specific requirements.
* Conduct Rigorous Testing: Validate functionality and ensure seamless integration through thorough testing processes.
* System Integration Collaboration: Partner with IT teams to seamlessly integrate Humanforce with client systems.
* Offer Troubleshooting and Support: Address technical issues promptly and provide ongoing assistance to clients.
* Foster Client Relationships: Cultivate strong partnerships with clients while actively gathering and evaluating their feedback.
* Document and Report Progress: Keep detailed documentation and generate insightful progress reports for stakeholders.
Qualifications
* WFM / Payroll / HCM Expertise: Proven experience in Workforce Management (WFM), Payroll, or Human Capital Management (HCM) systems.
* Passionate about tackling complexity: Energised by challenging, evolving work environments and excels at untangling complexities.
* Excel experience: Advanced expertise in data analysis and manipulation within Microsoft Excel.
* API Savvy: Hands‐on experience with APIs, including integration and troubleshooting.
* Effective Communicator: Exceptional communication and interpersonal abilities for engaging with clients.
* Project Management Knowledge: Familiarity with diverse project management methodologies.
* Client‐Centric Focus: A dedicated approach to providing exceptional client satisfaction.
* Collaborative Team Player: Open to working alongside cross‐functional teams with a cooperative spirit.
* Commitment to Continuous Learning: A drive to stay current with industry trends and advancements in technology.
* Proactive Problem Solver: Possesses a proactive problem‐solving mindset and a commitment to growth.
Benefits
* A truly flexible workplace through our Flex@HF approach
* The opportunity to be part of a Global Australian tech company
* A focus on learning and development through Humanforce HR
* A generous talent referral programme – reward for knowing great people
* 20 paid time off days and 4 quarterly wellbeing days
* 401k benefits
* Competitive private health insurance
* Contemporary and practical Employee Assistance Programme
* Fun, collaborative culture with passionate people
* A workplace where you can genuinely improve the world of work!
We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.
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