At Linfox we believe together, anything is possible. Use sophisticated technology to deliver everyday essentials and natural resources for Australia's biggest companies. Work with major customers in retail, healthcare, government and defence. Shape the future of logistics with industry leading innovations in safety, sustainability and efficiency. Create a career to be proud of. Expect all this and more when you join Linfox.
What does the job look like?
Linfox's Intermodal business unit has a full-time permanent opportunity to join our team located in West Melbourne, VIC. This chance is the dedicated lead for one of Linfox's largest customer contracts, acting as the primary link between our customer network and Linfox's internal operations. You will drive account growth, manage performance outcomes and build strong relationships while supporting continuous improvement initiatives. Working hours are Monday - Friday, 8:00am - 4:00pm.
* Manage key customer relationships to drive retention, growth and service excellence across multiple networks.
* Lead customer performance management including KPIs, reviews, reporting and commercial outcomes.
* Deliver financial and commercial analysis to support profitability, forecasting, and account growth.
* Identify and pursue new business opportunities within the existing customer scope.
* Lead and support the key account management team to ensure effective coverage and service delivery.
* Act as the primary escalation point for customer service and operational issues.
* Support continuous improvement initiatives and collaborate with operational teams to enhance service delivery.
Are you the one?
You are a commercially astute account leader with proven experience managing large, complex customer relationships, with the ability to influence, problem‐solve and drive outcomes across both customer and operational teams. You can demonstrate:
* Experience managing large customer accounts within the transport/logistics or supply chain environment.
* Strong understanding of revenue models, P&L, cost-to-serve and commercial performance.
* Ability to lead customer performance reviews, including monthly and quarterly presentations.
* Proven experience managing customer expectations and resolving service-related escalations.
* Experience identifying and delivering continuous improvement initiatives from a customer perspective.
* Demonstrated capability working across multiple service streams or operational networks.
What's in it for me?
* 12 weeks paid parental leave and return‐to‐work bonus for eligible employees.
* Career development opportunities and mentoring programs.
* Access to a range of benefits across dining, adventure, travel and health and well‐being.
* The chance to work in a high‐performing team where your contributions truly make an impact.
At Linfox, we focus on providing an inclusive and diverse workplace where our people can perform at their best. We welcome and encourage applications from people of all backgrounds, identities and perspectives; with people of diverse genders, ages, religions, abilities, sexual orientations and cultures (including Aboriginal and Torres Strait Islander peoples) encouraged to apply.
You will be required to meet Linfox's employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.
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