Join to apply for the Measure & Quote Team Leader role at National Tiles
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Join to apply for the Measure & Quote Team Leader role at National Tiles
Melbourne Metro Region - Travel across all VIC sites
Base + Super, Vehicle, Phone & Laptop
At National Tiles, we're passionate about transforming homes with high-quality flooring solutions—and we're building a new team to take that experience even further.
We're looking for a Measure & Quote Team Leader to support the team, whilst also playing a hands-on role in delivering exceptional service. In this position, you'll guide day-to-day operations, support and develop team members, and lead by example—meeting customers where they are, whether in the showroom, in their homes, or on-site.
This role is perfect for someone with a background in flooring or construction who thrives in a dynamic, evolving environment. You'll enjoy a balance of leadership, collaboration, and customer interaction, driving performance while helping shape the success within the business.
Key Responsibilities Include, But Are Not Limited To
* Lead and manage the Measure & Quote team to ensure high performance, accountability and customer satisfaction
* Provide onboarding, coaching and on-going training to Measure & Quote Specialists to ensure consistency in service delivery and adherence to process standards
* Provide support where necessary to help the team close sales and take deposits, including coaching on sales techniques and customer engagement
* Monitor team workload, scheduling and performance metrics to ensure timely and accurate service delivery
* Conduct regular check-ins, performance reviews and development planning for team members
* Assist the team, as required, to complete their duties per National Tiles' policies and procedures
* Maintain up to date knowledge of industry trends, product offerings, and installation methods
* Collaborate with store sales teams to ensure seamless customer experience and accurate order processing
* Book in measure and quotes from qualified leads
* Conduct in-home or on-site measurements for installation projects
* Advise customers on product suitability, installation requirements and recommended upgrades to ensure best fit for purpose
* Provide accurate and detailed quotes with clear breakdowns, ensuring transparency and clarity for customers
* Support the sales process as needed, including helping to close the sale and take deposits
* Maintain accurate records of measurements, quotes, and customer interactions
* Facilitate smooth handover of customer to Installation Support / Customer Support Specialists
* Ensure customer satisfaction by addressing any further enquiries, either from the customer, Installation Support or the store, professionally and promptly.
* Contact customers post installation to complete sign-off or immediately book in QC visit if issues are raised
About You The ideal candidate will have experience in the flooring or construction industry, with a strong understanding of installation, sales, or quoting—whether in a retail showroom or as part of on-the-road measure and quoting. You'll combine technical expertise with a customer-centric approach, consistently delivering excellent results.
* Demonstrated experience in leading, coaching, or supervising a small team in a customer-facing or construction environment
* Confidence in measuring and interpreting floor plans and site drawings
* A proactive, positive attitude and the ability to build rapport with customers
* Exceptional attention to detail, with strong analytical skills for precise measurements and calculations
* Strong problem-solving skills, with the ability to think on your feet and offer practical solutions
* A collaborative mindset and the ability to work effectively as part of a team
* Proficiency with measurement tools and quoting software
* Tech-savvy, with experience using productivity tools
Why Join Us?
* Opportunities for career progression - we promote from within!
* Employee benefits app - discounts at your favourite retailers
* Training, development and leadership courses
* Access to health & well-being programs including EAP
* Birthday off every year
* Generous staff and family discounts
Seniority level
* Seniority levelEntry level
Employment type
* Employment typeFull-time
Job function
* Job functionOther
* IndustriesRetail
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