Overview
Job Type: Permanent - Full Time
Location: Melbourne, Victoria
Job Category: Business Development / Account Management,Call Centre and Customer Service
About Orikan
Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions.
Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.
Job Description
Client Services Officer
Docklands, Melbourne
At Orikan, we're powering smarter cities through innovative technology and seamless service delivery. As our Client Services Officer, you'll play a critical role in ensuring our clients receive exceptional service, every day—owning outcomes, solving complex challenges, and driving continuous improvement across our operations.
This is a fantastic opportunity for someone who thrives in a fast-paced, high-accountability environment and enjoys building strong relationships while making a real impact.
About The Role
As a Client Services Officer, you'll be the trusted operational partner for a portfolio of client accounts—owning service delivery outcomes and acting as the key point of contact for all client-related matters.
You'll work cross-functionally with Operations, Product, and Technology teams to resolve complex issues, manage service performance, and ensure we consistently meet our contractual commitments and service standards.
This is not just coordination—you'll bring insight, drive improvement, and influence outcomes.
What You'll Be Doing
* Own client relationships – Act as the key contact for assigned accounts, building strong, trusted partnerships
* Manage complex issues – Resolve escalations and coordinate cross-functional solutions
* Drive service excellence – Monitor SLA performance and proactively identify risks and improvements
* Provide insight and reporting – Deliver client updates, performance reports, and actionable analysis
* Ensure delivery integrity – Support contractual outcomes, service variations, and implementation activities
* Support and uplift the team – Share knowledge, mentor others, and contribute to continuous improvement initiatives
What You'll Bring
We're Looking For Someone Who Can Confidently Operate At a Higher Level Of Accountability And Ownership. You Will Also Bring
* Demonstrated experience in client services, account coordination, or service delivery
* Proven ability to manage complex, sensitive, or escalated issues
* Strong understanding of SLA-driven or contractual environments
* Exceptional stakeholder engagement and communication skills
* A proactive, solutions-focused mindset with strong problem-solving capability
* Ability to work autonomously, make decisions, and prioritise in a dynamic environment
* Strong analytical skills with experience interpreting data and identifying trends
* Experience in Local Government, SaaS or service-driven environments will be highly regarded.
Why Join Orikan?
At Orikan, you'll be part of a collaborative and forward-thinking team that's passionate about delivering meaningful outcomes for our clients and communities.
We Offer
* A dynamic, high-impact role where you'll own outcomes and see real results
* Exposure to cross-functional teams and complex service environments
* Opportunities to grow your capability and influence service delivery at scale
* A supportive team culture that values collaboration, innovation, and continuous improvement
Ready to make an impact? If you're looking for a role where you can take ownership, solve meaningful problems, and build strong client partnerships—we'd love to hear from you.
Apply now and be part of the team shaping smarter service delivery at Orikan.
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