Roster option 1 schedule: Start dayEnd day Start timeEnd time Wednesday 5:00 PM–8:00 PM Friday 4:15 PM–9:15 PM Sunday 10:15 AM–6:15 PM
This role is a Part Time role for 20 hours per week.
Benefits
* Attractive team benefits, stability and career pathways
* Work with a team that supports growth and career development
* Full time permanent opportunity available
About Us
At BIG W everyday's a big day. For you, this could be the start of something big. There are over 15,000 of us, in the biggest cities and the tiniest towns. And each of us has an important role to play to help make a real difference for families by providing real value, real solutions and real care.
If you have a passion for designing and delivering great customer and team experiences, a desire to join a business that is rapidly evolving into a purpose led digital retailer enabled by a great store network, and you're looking for a place that cares about your development and growth, you could be who we're looking for.
About The Role
The Digital and Service Leader supports the delivery of digital experience through fulfilment and a quick, easy and seamless checkout experience digitally and instore.
What You'll Do
* Plan and implement online order fulfilment across Direct to boot, Layby and E-layby
* The delivery of great customer service and quick and easy checkouts at the Service Desk and Front End (including Customer Greeter)
* Instore and online returns in line with the returns policy
* Sales and Budgets - always on approach to reviewing and planning ways to improve
* Handle escalated faulty returns queries
* Engage and communicate with your team through change, explaining the why, not just the what
* Influence horizontally across peers in order to ensure structured processes and routines
What You'll Bring
We are looking for a purpose led leader that ensures care and belonging are at the forefront of every decision you make for the team, customer and community. You work with agility and are adaptable to change as we continue on our rapid transformational journey.
* You use data & insights to drive decision making not intuition or gut feel on Team, Customer and Performance metrics
* You have strong planning capability and the ability to embed structured processes and routine
* Availability to work a flexible roster which may include evenings and late nights across the 7 days of the week
What You'll Experience
We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team.
* Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
* A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network
* Parental Leave provisions and various leave types, including but not limited to Study Leave and Sports Representation Leave
We value flexibility and will consider part time, job share or other flexible options to enable these roles to meet your work/life commitments.
EEO Statement
We encourage all candidates to apply, please let us know in your application if we can support you with any adjustments in the hiring process.
#J-18808-Ljbffr