Why this role matters
Doorways is often the first place people turn when they face financial hardship, housing instability or social isolation. It is a space where people are welcomed without judgement and supported with dignity, compassion and practical help. For many, it is the beginning of a journey out of crisis and toward stability.
About The Role
This role is part of our Doorways team in Karratha and plays a key part in supporting people experiencing financial hardship, housing stress, social exclusion and other complex challenges. You will provide holistic case‐work support that reflects the Doorways model of care and is grounded in dignity, respect and person‐centred practice.
Your work will include intake and assessment, developing case plans with clients, providing early intervention support and connecting people with emergency relief and other community services. You will work closely with volunteers, maintain accurate records and ensure services are delivered safely and in line with TSA policies and procedures.
This is a full‐time permanent role, Monday to Friday, 38 hours per week, 8:30 am – 4:30 pm. The pay is in accordance with a SCHADS Level 4.
How You Will Make An Impact
* Provide holistic case‐work support to people experiencing financial hardship or housing instability
* Develop individual case plans in collaboration with clients
* Offer early intervention responses to prevent crises from escalating
* Support clients to access emergency relief and other community services
* Work alongside volunteers to deliver safe and welcoming services
* Maintain accurate client records and ensure information is managed appropriately
* Promote a safe environment by following WHS and risk minimisation practices
* Contribute to quality improvement, team meetings and accreditation processes
* Reflect TSA mission and values in daily practice and client engagement
What You Will Bring
* Relevant tertiary qualification or substantial experience in a similar role
* Experience in case management and client advocacy
* Understanding of financial hardship, homelessness and social disadvantage
* Strong communication and interpersonal skills
* Ability to work collaboratively with volunteers, colleagues and community partners
* Sound organisational skills and the ability to manage competing priorities
* Commitment to person‐centred, inclusive and culturally safe practice
* Current WA driver's licence
What We Offer
* Remote Area Housing Benefit for employees living and working in Karratha (up to $31,800 tax free)
* Entertainment Benefit ($2,650 tax free)
* Flexible working arrangements
* SCHADS Level 4 – Above Award conditions (9% remote allowance applied to base rate)
* Employee Assistance Program – confidential counselling service
* Financial, retail and lifestyle discounts
* Discounted health and fitness programs through Fitness Passport
* Up to 8 weeks of leave per year through our purchase leave scheme
* Generous parental leave (12 weeks)
* Up to 5 days paid leave per year to support a TSA program or activity
* A supportive, inclusive culture with passionate and dedicated team members
* The opportunity to make a meaningful difference in a regional community
How To Apply
Please submit your resume and a cover letter outlining your experience in case work, your approach to supporting people in crisis and your interest in contributing to Doorways services in Karratha.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child‐safe organisation and is committed to protecting children and young people from harm. All child‐facing roles will require a successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
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