Team Leader - Information and Referral Team
Department of Youth Justice and Victim Support
South Brisbane, QLD
Full-time
On-Site
1 year
$103,224 - $111,959
Posted on the 26th Sep 2025
An exciting opportunity exists to join Victim Assist Queensland as a Team Leader for the Information and Referral Team in South Brisbane.
The Team Leader – Information and Referral Team supervises and supports a team who provide information and referrals to victims of crime and assistance to agencies that support victims. The team delivers the service predominantly via telephone, although there is some face-to-face contact with victims.
Key responsibilities:
- Supervises a team to provide: a) accurate, clear and appropriate information to victims of crime and other stakeholders primarily by telephone, including information about the Victims of Crime Assistance Act 2009. b) appropriate and effective referrals to enhance victim support.
- Supports the team to maintain their well-being though promoting awareness of vicarious trauma, ensuring staff are appropriately trained and ensuing adequate debriefing opportunities.
- Achieves results and performance measures, using sound judgment, understanding factors impacting performance, implementing improvements and initiating remedial action as required.
#J-18808-Ljbffr